Yo pongo el hielo is a review platform designed to facilitate transparent feedback and ratings for various businesses and services. The company operates its website at www.yopongoelhielo.com, where users can share their experiences and opinions. This platform aims to help consumers make informed decisions by providing a space for honest reviews, enabling businesses to enhance their service quality based on customer feedback. Targeting both consumers and businesses, Yo pongo el hielo serves as a valuable resource for individuals seeking reliable information before making purchases or engaging with services. By fostering a community of reviews, the company supports businesses in understanding their customer satisfaction levels and areas for improvement. Overall, Yo pongo el hielo contributes to a more informed marketplace through its user-generated content and review aggregation.
Yo pongo el hielo receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent prices and fast service, noting that the website is intuitive and easy to navigate for placing orders.
Customers appreciate the wide selection of beverages and the friendly staff, often mentioning the pleasant experience when picking up orders. However, there are significant complaints regarding order fulfillment, with some customers reporting incorrect items delivered or delays in receiving their orders. Issues with delivery fees being higher than expected and concerns about product authenticity due to damaged seals also arise. Overall, while many enjoy the service and pricing, the inconsistencies in order accuracy and delivery times leave room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 106 | 100% | -1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 3.0 | 4 |
| Dec 24 | 1.7 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 2.6 | 5 |
| Aug 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Great service in general”
“Do not order from here if you live in UK”
106 reviews of Yo pongo el hielo. Filter by what matters to you.
He intentado hacer una compra por los buenos precios ,pero al final ya no lo hice. Hay una cosa que no entie do: por que piden el numero del DNI? Entiendo que puede ser por el tema de venta de alcool a menores ,pero por el tema de proteccion de datos....no lo entiendo,esto me echo para atras. Hay otras paginas para la venta de alcool y ninguba pide el DNI
Buenos precios, envío rápido, gran oferta de productos y buena atención al cliente (en un pedido me llegó una lata de cerveza rota y 3 chafadas, les envié una foto y de inmediato me dieron un vale por las 4)
Hola , he realizado un pedido especial para regalar a una amiga .. lo realice el día 8 de agosto y su cumple fue el 16 de agosto. A día de hoy no he recibido nada ni notificación de entrega . El teléfono no lo cogen , se cuelga inmediatamente y no me han respondido a mis correos. No recomiendo adquirir ningún producto en esta página..
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He realizado varios pedidos tienen buenos precios. Lo peor los envíos tardan 4 días y esta última vez pedido realizado el 8 de Agosto y recibido el día 26, reclamado y apenas dan información
Todo perfecto,tanto el producto, cómo el envío. Lo pedí el día 20 y el 21 estaba en casa, perfecto
Very fast service and amazing prices! Highly recommend
I recently had an excellent experience with Yo Pongo el Hielo. They delivered to my family in France from Spain, and although the first package arrived broken due to what seemed like theft or mishandling in France, the company handled the situation perfectly. As soon as Yo Pongo el Hielo became aware of the incident, they immediately offered to either refund me or resend the package. I chose to have the package resent, and this time everything arrived perfectly and in great condition. Their customer service was outstanding, showing genuine concern for the issue and resolving it swiftly and efficiently. Moreover, their prices are far better than those in France, which adds even more value to their excellent service. Additionally, they offer an excellent selection of products, including the exceptional wine Dusky Sound, which my family and I thoroughly enjoy. I am incredibly satisfied with their service and highly recommend Yo Pongo el Hielo for their professionalism, competitive prices, and commitment to customer satisfaction. Thank you, Yo Pongo el Hielo, for turning a frustrating situation into a positive experience!
El pedido se gestiona muy fácil.Hice mi primer pedido ayer y lo he recibido hoy.Ne llamaron antes de recibir mi botella.El embalaje es de lo mejor,con super protección de la botella.En fin,todo salió perfecto.Gracias a " Yo pongo el hielo".
Hice un pedido de 2 botellas de Wissing, si es verdad que llego un pelin tarde, pero bueno, todo puede pasar, a seguir mejorando y a conseguir mis 5 estrellas.
Más que una opinión es un aviso: Cuando te registras y te envían el email de confirmación te mandan tu contraseña tal y como la has escrito. PELIGRO! Todas absolutamente todas las contraseñas deben ser encriptadas para su almacenamiento y gestión. Que nuestras contraseñas vengan de vuelta así es mala señal de seguridad informática. Por favor si pueden cambiarlo para el futuro.
Hice un pedido el lunes 20-5 antes de las 10:00am y "garantizan" la llegada en 48 horas. 80 horas después aún no lo he recibido y no podré entregarlo porque era un regalo. Primer y último pedido que hago.
This is my third order with these guys. Their prices are first class along with their delivery and very comprehensive packaging. I have found that the customer service department responds to any questions very quickly. Nice surprise with my latest order - a small gift, thanks.
Yo hice un pedido ayer de suavizante mimosin, he enviado un correo para saber la empresa de transporte con la que me lo envían y me han contestado enseguida dándome contestación, me ha llegado hoy y todo perfecto 😊
Llevo intentando más de un mes una compra...con más de diez cambio de contraseñas y contacto telefónico. Es imposible.....creo q no quieren vender
Hice un pedido y me llego al día siguiente a la perfección. Tengo que agradecer la atención que recibí ya que llame para consultar sobre el producto que pedí y me trataron de lujo. No puedo finalizar este comentario sin hablar de sus precios... Son increíblemente bajos. Una de las cosas que pedí fue el whisky Baha y es que, donde en otros lados esta a 60-70€, en Yo Pongo El Hielo está a 26 euros. En conclusión, lo recomiendo al 100%, que sigan así
La primera vez que hago pedido con ellos. Rápidos, súper buen servicio y muy amables 👍🏻
Compré un pack de cervezas y dos botellas de ron y la verdad que quedé muy satisfecho. El pedido llegó en menos de 48 horas, todo en perfecto estado y muy bien embalado. Además, el precio era el mejor que encontré en comparación con otras tiendas físicas y online.
Yo pongo el hielo is a review platform designed to facilitate transparent feedback and ratings for various businesses and services. The company operates its website at www.yopongoelhielo.com, where users can share their experiences and opinions. This platform aims to help consumers make informed decisions by providing a space for honest reviews, enabling businesses to enhance their service quality based on customer feedback. Targeting both consumers and businesses, Yo pongo el hielo serves as a valuable resource for individuals seeking reliable information before making purchases or engaging with services. By fostering a community of reviews, the company supports businesses in understanding their customer satisfaction levels and areas for improvement. Overall, Yo pongo el hielo contributes to a more informed marketplace through its user-generated content and review aggregation.
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