Wide Shoes is a specialist retailer focused on providing wider fitting footwear, including shoes, boots, and sandals, for both men and women. With over 30 years of experience in the industry, the company is dedicated to helping customers find comfortable and properly fitting footwear, particularly those with specific foot conditions such as bunions, swollen feet, and gout. The extensive product range includes options in widths up to an extra wide 8E fitting, catering to individuals who require more space and support in their footwear. Customers can shop online through the company’s website, www.wideshoes.co.uk, or visit their physical store for personalized advice and guidance from footwear experts. Fast delivery across the UK is also offered, ensuring that customers receive their orders promptly.
Wide Shoes receives high praise for its extensive selection of footwear designed specifically for wide feet, with many customers expressing satisfaction with the comfort and fit of their purchases. Reviewers highlight the excellent customer service, noting helpful staff who assist with exchanges and provide personalized recommendations.
Many appreciate the variety of styles available, particularly for those with specific needs, such as safety boots for wider feet. However, some customers report issues with product support, mentioning that certain shoes lack adequate cushioning and can be uncomfortable for outdoor use. Additionally, there are complaints regarding the return process for sneakers ordered from England, particularly for customers in the US.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 1 |
| Jun 25 | 4.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Great boots and excellent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 12 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Wide Shoes is #2 of 5 on overall rating in this group.
12 reviews of Wide Shoes. Filter by what matters to you.
Be sure to review the right company. The one star ratings from random people who have bought shoes from less serious companies will unfortunately keep new presumptive buyers away. Therefore I give this balancing rating.
Wide Shoes have been a great find. I have an adult son who has Down’s Syndrome and have had great difficulty in finding shoes to fit him. High Street shops tend to sell you a larger size to get more width, these pairs of expensive shoes then languish in the bottom of the wardrobe. We made an appointment and Anna took a lot of time and trouble to find shoes that really fit my son’s feet. It was an amazing success, we bought 2 pairs which are on my son’s feet not in the bottom of the wardrobe. He now has comfortable shoes and happy feet. An amazing success, we will definitely return when he needs new shoes.
I am so glad to have found this company! I bought some Wide Load safety boots for my teenage son who has always had difficulty with footwear due to wide feet, tiptoe walking and ingrown nails. I wish I’d found them sooner! Great boots and excellent customer service. I will be back for more shoes soon.
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EXCELLENT SERVICE and the best pair of safety boots that I have ever owned ! Wide Shoes stocks a large range of footwear to satisfy customers with wide or problematic feet, and the sales team are knowledgable; friendly and extremely helpful. It is not easy to find shoes that fit my (very wide) feet properly, especially without being able to try them on first. Tom and his team patiently answered all of my questions and guided me toward the right solution. I can thoroughly recommend Wide Shoes without hesitation.
I recently needed to exchange a pair of Skechers shoes after one of the soles came unstuck ( about 6 months old) Having just had appalling service from a Chinese company were they wanted me to send there product back to China at my cost I somewhat feared the worst. I contacted Wide Shoes by email and sent a couple of pics of the problem to them. - They promptly contacted me and explained how I could download a prepaid label from their website and send the shoes back to them for inspection and exchange. They then contacted me again to say they didn't have my size in stock for a straight exchange so they offered me a more expensive pair at no extra cost to myself - Well done Wide Shoes
Great customer service. A wide (ha!) selection of shoes in different sizes and styles. It turned out that the ones I ordered were two small, but Anna at Wide Shoes was very helpful and persistent in getting in touch with me to arrange for a different style and size. Thank you!
After struggling to find a stockist of shoes to fit my dad’s wide and swollen feet, I came across Wide Shoes. The choice of styles of footwear is very good, as are the sizes and fitting widths. I sent for two pairs, as I wasn’t sure which style would be best. The quality of the shoes is really good and should last my dad for years. Returning the pair I didn’t want was an easy procedure. I got a lovely thank-you email from Tom. This is a business that cares for its customers, which is hard to find these days. I was so impressed, I ordered a pair of slippers for my dad, as he needs a new pair. I can highly recommend Wide Shoes.
There are 3 firms who specialize in shoes for people with wide feet. I have purchased from all three. The best, in my opinion, is Wideshoes. Their staff (especially Tom Gavigan - who owns the business) have been superb. It's difficult for someone with foot problems to find a specialist who actually understands a customer's problems. Mr Gavigan and his staff, when contacted by phone, are only too willing to engage in a conversation - and explain - about shoe sizes (especially about DB shoes, which can be confusing). As I have already said, I have dealt with all 3 main firms selling footwear for customers with wide feet. Wideshoes.co.uk, I have found to be the best for customer satisfaction. And, incidentally, (at the time of this review) they are also the best for price. If you manage to speak to Mr. Gavigan himself, you will enjoy the gab (his is Irish). Yes, he is Irish - and honest. Enough said.
Best Safety Boots EVER the first time in 40yrs that I have had Safety Boots that did not hurt and cause major pain and blisters due to the toe cap not being wide enough for my very wide feet. Very expensive but having tried loads of different boots trying to get a pair that does not hurt for me it has been worth it.
Wide Shoes is a specialist retailer focused on providing wider fitting footwear, including shoes, boots, and sandals, for both men and women. With over 30 years of experience in the industry, the company is dedicated to helping customers find comfortable and properly fitting footwear, particularly those with specific foot conditions such as bunions, swollen feet, and gout. The extensive product range includes options in widths up to an extra wide 8E fitting, catering to individuals who require more space and support in their footwear. Customers can shop online through the company’s website, www.wideshoes.co.uk, or visit their physical store for personalized advice and guidance from footwear experts. Fast delivery across the UK is also offered, ensuring that customers receive their orders promptly.
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