Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
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4.6
Excellent
738 reviews
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💬Hasn't replied to negative reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
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Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
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Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
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Company details
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 621 - 630 of 734 reviews
DB
Whether dealing with customer support
Whether dealing with customer support, technical or visiting technician, the cooperation has been excellent. We still have an issue, old house thick walls, tough getting signal through from one end of house to other, but am confident a way will be found.
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GL
Wow!! First Class Service
Wow!!! Wessex Internet have connected us to a very impressive internet speed of up to 250mbps. The speed is absolutely mind-blowing. Streaming on our TV and working from home has now taken on a whole new dimension. Every member of the Wessex Internet staff have been knowledgeable, extremely helpful and very friendly. I feel very fortunate to now be one of their customers. Well done Wessex, first class service. I highly recommend you.
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MJ
Superb support
Superb support. Very many thanks to Graham for his help and patience.
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L
I called Wessex with an issue Monday…
I called Wessex with an issue Monday and by Wednesday I’ve been sent new bits and the issue resolved. I can’t thank Ben Young enough for his help and patience talking me through everything. He really has been an asset to the company. Thank you so much
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sG
Lost Internet connection...Graham…
Lost Internet connection...Graham talked us through the whole reset process which took about a hour plus using our 2 mobiles...got it sorted. Really pleased with the follow up care and service when problems occur.
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D
Problems solved.
We were having problems with dramatically different broadband coverage in different rooms of our house. Wessex sent us a new generation router that arrived 2 days after we reported the problem. Speed problem solved. But we did lose control of our central heating system briefly, until I called Wessex, they ran a reset, final problem solved. Thank you Wessex, good job.
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CT
Out of hours/ week end service
The company needs to provide an out of hours service to react to problems at the weekend. With individuals working to different time zones - as well as trying to prepare themselves for the week ahead, it is not acceptable to listen to an out of hours message when there is a problem on a Sunday. Toby Bridge
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M
Not recommended
Not recommended, 5 month wait for installation only to be told on the day it could not be fitted where i wanted it in the house and could only go on the inside of the front wall, unlike a friends but heyho not having fibre now and going with someone else now. Shame as the office staff have been so nice
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