Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Liam Tappin the agent assisting me with the purchase of a new property was absolutely brilliant. Liam communicated all the requirements and was helpful and prompt in liaising between the vendor and purchaser. I would definitely recommend Liam in assisting anyone interested in purchasing a property.
Luke, Tom and the team have been great and managed the sale in a excellent manner. Got good insight into my pricing versus the values provided by other estate agents and once they understood what I was trying to do, they helped to proceed. Good analysis of the buyers and their recommendation on who they thought would be a good buyer were correct. Very happy with the service. Cheers guys.
Excellent service from friendly and knowledgeable staff. Both Rosie King and, more recently Sam Arfield, have always been there to answer any questions we had.
Really grateful to Waterfords and especially Shaun for making my house move happen in this challenging year of Covid. They supported me from start to finish and always acted in my best interest. Shaun steered me to a reliable buyer, got me a higher price than I had hoped and worked tirelessly to keep the chain moving as the March deadline drew near. Wouldn’t have got there without him!
I’m renting my flat out through Waterfords and have been really impressed with the customer service. Right at the last minute I had an issue with my boiler and Elise Griffin really went above and beyond to help me get it resolved. She took time out to liaise with the engineers to prevent me from having to make a long journey, kept me in the loop and was highly professional and diligent. Right from the beginning whilst setting up as a new landlord- Ellie Leahy’s great job in helping me choose tenants really quickly, and Elise’s amazing efforts to complete the process, means I would recommend the Waterfords team.
We’ve recently secured a property through Mathew Blackman with the help of Rob Hawkins after a really bad experience at our current rental property. I cannot fault them in any way, they have been honest, transparent and gone above and beyond to help us during a really stressful time for everyone. It has been a pleasure dealing with them.
