Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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She was excellent from the first day answering all the questions, and helping me during all steps. It was a pleasure to deal with her. Tanks a lot Ellie!
Date of experience: February 7, 2022
Have just exchanged contracts on an apartment through Waterford's Estate Agents. Even though the exchange did take many months to conclude, the team at Waterford's were there to support and assist even after hours. I would like to thank both George Fenton and Sandra Krol for the excellent service. I would absolutely recommend Waterford's to any prospective property buyers.
Date of experience: February 7, 2022
Our overall experience and dealings with Waterfords Estate Agent at Camberley Branch has been good- the team is helpful. After Sales service has been excellent- in particular, Sandra Krol. As a buyer, I found Sandra to be helpful and would go to the extra mile to help us in a very challenging process. She would also try her best to respond to our queries promptly. So, thank you Waterfords and of course, Sandra- you’re a Star!! Jeanny
Date of experience: February 7, 2022
Thanks to Matt Blackman from the Camberley branch for marketing & securing a tenant within days for our property. He's been keeping us updated regularly & is very friendly & helpful
Date of experience: February 5, 2022
Oliver and George at the Chobham branch have been superstars, so professional and friendly. Best experience we’ve had after a Rocky journey with our house sale, and they sold it on record time!
Date of experience: February 4, 2022
George and Olly have been extremely helpful and efficient. In particular, they secured a few viewings and negotiated an offer, which we were pleased to accept, before the property had even been formally marketed. Communication is excellent - George and Olly respond promptly to any queries that we have and are keeping us well informed of the selling process.
Date of experience: February 4, 2022
I have had a great selling experience with Waterfords in Chobham. They have been extremely proactive in finding viewers for our property even at a difficult time of year. They keep in regular contact and come up with lots of good ideas for keeping things fresh and attractive to potential buyers. In particular Oliver Manning and George Fenton have been super friendly and helpful and always gone the extra mile to accommodate viewings, even eventually marketing our buyers property and helping them to sell it in order to speed our sale along. Five star service at Waterfords.
Date of experience: February 4, 2022
I had a great experience with Oliver from the Chobham branch. Excellent communication and very helpful throughout the process. Previous experiences with estate agents have always been a chore to deal with, this was nothing like that. I’d definitely recommend Oliver and Waterfords, I’ll certainly be using them in the future.
Date of experience: February 4, 2022
US
My experience with previous estate agents have not been a positive experience. But since dealing with Waterfords (Chobham branch) and in particular Oliver Manning and George Fenton, the last few weeks have been so positive. They have been proactive in finding viewings for my properties and have kept in daily contact with updates. And to top it off, I have two sales in the process… Thank you boys for all your hard work!
Date of experience: February 4, 2022
Gotta say a big thank you to Liam & the team at Waterfords Yateley. My House wasn't the easiest to sell and they never gave up. 1st class service guys.
Date of experience: February 2, 2022
