Water ATL is a jewelry retailer specializing in custom grillz, diamonds, gemstones, and precious metal jewelry. With a focus on enhancing personal style, the company offers a variety of products designed to add brilliance and confidence to everyday looks. Customers can explore an extensive selection of grillz, including options like tooth caps and separators, as well as chains and other accessories. Targeting fashion-forward individuals, Water ATL aims to provide high-quality jewelry that resonates with those looking to make a statement. The company also supports customer satisfaction through a lifetime guarantee, easy returns, and a 14-day money-back guarantee. Additionally, Water ATL offers flexible payment plans, allowing customers to purchase their desired items without affecting their credit scores.
Water ATL receives overwhelmingly negative feedback from consumers, with many labeling it a scam. Reviewers express frustration over long wait times, with orders placed months or even over a year ago still unfulfilled.
Common complaints include a lack of communication and unresponsive customer service, leading to feelings of being ghosted. While a few customers report positive experiences with product quality and helpful support, these instances are rare compared to the multitude of negative reviews. Many people describe their experiences as a joke, citing incompetence and poor service. Overall, the sentiment is predominantly negative, with a significant majority of reviewers advising against making purchases from Water ATL.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 62 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 10 |
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 2.5 | 8 |
| Dec 24 | 2.0 | 8 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“The quality seems good and it has a subtle shine that looks nice”
“Absolute scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | −34% | 62 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Water ATL is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.4).
62 reviews of Water ATL. Filter by what matters to you.
Like others have stated, this company is a total scam. They take your money and your tooth mold and never send the product. I am filing a claim with my state attorney general and I recommend others do the same.
Guarantee that every positive review on here is from themselves to keep up with the outstanding number of bad reviews. Although I did finally get a refund damn near a year later- I stated and remain true that I will NEVER stop informing others that this company is a Scam and needs to be shut down. They just keep on hurting others who put their trust in this "company" Please listen to all the 1-star reviews on here THEY ARE AS BAD AS EVERYONE IS SAYING THEY ARE, if not even worse. I pray you don't find out the hard way that this company is abysmal.
I give this 1 star because I cannot go any lower. DO NOT ORDER!! Never got product. Production issues after production issues. Slow response, disabled comments. Wanted to support but nothing worth supporting here. SHUT IT DOWN. Still haven’t received order, a joke!
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Initially, they were fairly responsive stating that they were fully operational and had hiccups during their first few months in service which caused some delays, but they wanted to make sure I received my product by the deadline of Dec. 22. That was over 10 days ago. Since then nothing. I sent them a buff stone from another local business and realized how quickly grillz should take and what good costumer service looks like and yet, I still tried to give the benefit of the doubt I called their costumer service line (which can be found on BBB website for those that may need it), reached out to them via email and IG and no one responded. Yet, they are still posting about how all these different celebrities have received grillz from them and it just disappoints me because all I wanted to do was give them the opportunity to prove the negative feedback wrong, and they fell VERY WELL short of that.
TERRIBLE EXPERIENCE! I agree with the bad reviews listed on here. This company is ran terribly. They take forever to respond to emails. I wasted my money, never received my item. They took two months just to send me the impressions kit, after that told me my order would be ready in November and then now in December told me my impressions aren’t usable. Waited on an order from back in July! I was excited with this being a black owned company but waiting 6 months and not receiving anything. They don’t even follow the policies listed on their website. Very disappointed and wouldn’t recommend ordering anything from them.
This company needs to be closed down. There’s no way I’m still waiting for my grillz I placed an order for April 2024 112542231. They’re not ready to be in business and should be closed. Was expecting my grillz for some events but never received and that lack of customer support and turnaround time is so bad.
DO NOT PURCHASE FROM THIS COMPANY!! i ordered a custom pair of grillz in june, following my birthday. After months of back and forth without ever receiving my product they just decided to never answer my emails or calls and never issued me a refund! Please trust me when i say save yourself the burden. It’s affordable for a reason!! you will never receive your item and they will never give you your money back.
I have been waiting since July me when I send the mold. I suggest all of u that been scam like myself. Report this on your bank and let them do an investigation to get your money bank. I AM DONE WAITING FFFFFFUK YALLL ATL WATER. U don't do that to people.
Do not order from this company. They will take your hard earned money and you will wait MONTHS before you ever receive your product, if you ever receive it. They get you to buy mold kits at $30 a pop by saying they were unusable. I placed my original order in APRIL! They limit their comments on social media so customers cannot warn others of their practices. They claim all orders are delayed, give you a time frame, and after the new date passes, they never contact you about the status of your order.
I ordered ts 7 months ago it’s bout to be 2025 and NOTHING. I email and try to be patient but all they do is lie. Once in a while they tell me “it’s going to be shipped next week” and this has been say multiple times over the course of those 7 months. They once gave me a $50 gift card to use but when I tried using it, it didn’t work or there was no option to pay with it.
~SCAM~ I had one order with them that came in fairly decent in a reasonable amount of time. I put in a new order in June and all was going well, in August I received notification that it was in quality assurance review, however then everything went silent. I followed up several times and got the same "frozen funds" excuse as everyone else in mid-September. Which seems like a bullshit response considering in August the product was finished and being reviewed for quality. And now on my follow ups there is no response. I tried to be patient and hold out asking for a refund, but I realize that was a mistake. Pump and Dump
Absolute scam. 7 months, stopped responding, fake sob story. CON-ARTIST.
I placed my order in June and had tried reaching out multiple times on instagram and then email just to be told they are having “shipping issues”. I reached out again October 2nd and was told I was to receive my order “soon” or late October. It is now the END of October and I still haven’t gotten anything shipped. They encourage you to reach out then never respond, they have an order status that you can use on their website just for it to be blank and tell you theres no updates on your order and then never reply with any updates after you reach out. I want a refund but seeing how much they lack in their customer service I am sure there will be some excuse as to why I cant get my well spent money back. 5 months is ridiculous. 0 stars.
HUGE SCAM! Fake Business with fake sob story as to why they can’t send you your product. I ordered in MARCH 2024! It is now the end of OCTOBER! It started with then sending me like 4 mold kits over the first two months, saying they lost one and that the other two were only 85-90% usable. I would send back molds the day I received them and then be ignored via email, and or text. I had one guy call back once saying they’d have it shipped out within 2 weeks, Back in August ! NEVER HAPPENED ! About 6 weeks ago they sent out the big apology sob story email saying they had funds frozen, would give you a gift if you choose to wait the 4-5 weeks for them to finish your product and then when I emailed them to check in a 6 weeks. What do ya know. Ghosted lol. LONG STORY SHORT, COMPANY IS A HUGE SCAM. MAKING A BUSINESS IS FOR ADULTS AND NOT UNPREPARED CHILDREN USING SOCIAL MEDIA TO SCAM THOUSANDS OF PEOPLE.
I have not gotten an email or update on shipping or gift. I would like a refund at this point. I can not comment on social media or contact this company at all. I do not recommend it. My order was placed in August… it’s October.
Wow these sorry excuses about frozen funds🙄 if yalls funds are frozen from all your customers asking for their money back because you aren’t providing the service that was paid for THAT JUST PROVES YALL ARE A SCAM. Stop replying like a victim , yall are stealing peoples money and trying to cover it up on social media .
They said I would receive my item a month after the mold was delivered it’s been three months and I’ve heard nothing. I asked for a refund they said it will be one to two weeks until my refund shows up in my bank but im 99% sure I will not receive it.
No question, these guys are crooks. They block and delete bad comments on their socials. Any 5 star rating is likely fake account or from them internally. Don’t order from them unless you want to lose out on money. They’ll give you the run around for 5 months then go ghost on you and you won’t get your refund or item. Real life scam and terrible. Update: they respond to these messages for appearance. I immediately emailed for my refund after they responded and still no response. Crooks and thieves. Please just issue my refund.
Scammed me of $498 although I paid it off and waited for month. I even was willing to wait if they had given me any communication or explained but I was ghosted for months and my grill +caps never shipped. Made a dispute with my bank but because I did pay in four they somehow managed to lie or ny bank is just ridiculous, but only 3/4 payments were refunded. The last charge of over $125 was denied dispute. I now have to go to the bank to get back the money they got for free. (Mold got there by late May and I had to dispute in August to give timeline perspective as well).
Water ATL is a jewelry retailer specializing in custom grillz, diamonds, gemstones, and precious metal jewelry. With a focus on enhancing personal style, the company offers a variety of products designed to add brilliance and confidence to everyday looks. Customers can explore an extensive selection of grillz, including options like tooth caps and separators, as well as chains and other accessories. Targeting fashion-forward individuals, Water ATL aims to provide high-quality jewelry that resonates with those looking to make a statement. The company also supports customer satisfaction through a lifetime guarantee, easy returns, and a 14-day money-back guarantee. Additionally, Water ATL offers flexible payment plans, allowing customers to purchase their desired items without affecting their credit scores.
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