Water ATL is a jewelry retailer specializing in custom grillz, diamonds, gemstones, and precious metal jewelry. With a focus on enhancing personal style, the company offers a variety of products designed to add brilliance and confidence to everyday looks. Customers can explore an extensive selection of grillz, including options like tooth caps and separators, as well as chains and other accessories. Targeting fashion-forward individuals, Water ATL aims to provide high-quality jewelry that resonates with those looking to make a statement. The company also supports customer satisfaction through a lifetime guarantee, easy returns, and a 14-day money-back guarantee. Additionally, Water ATL offers flexible payment plans, allowing customers to purchase their desired items without affecting their credit scores.
Water ATL receives overwhelmingly negative feedback from consumers, with many labeling it a scam. Reviewers express frustration over long wait times, with orders placed months or even over a year ago still unfulfilled.
Common complaints include a lack of communication and unresponsive customer service, leading to feelings of being ghosted. While a few customers report positive experiences with product quality and helpful support, these instances are rare compared to the multitude of negative reviews. Many people describe their experiences as a joke, citing incompetence and poor service. Overall, the sentiment is predominantly negative, with a significant majority of reviewers advising against making purchases from Water ATL.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 62 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 10 |
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 2.5 | 8 |
| Dec 24 | 2.0 | 8 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“The quality seems good and it has a subtle shine that looks nice”
“Absolute scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | −34% | 62 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Water ATL is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.4).
62 reviews of Water ATL. Filter by what matters to you.
This is my second order here and both experiences have been great. My star ring arrived yesterday and it looks exactly as I wanted. The support team made sure I got the right size and it fits perfectly. The only one thing is that it was supposed to arrived by Friday.
Bought a 10mm Cuban Chain for my gf's birthday gift here. I wasn't sure about the size at first, but support team was really helpful. The quality seems good and it has a subtle shine that looks nice. Most importantly, my girlfriend loved it, that's what really matters.
I’ll be completely honest at first, I really thought WaterATL was a scam. Communication early on was rough, and we had a pretty nasty fallout that left me really frustrated and questioning if I’d ever get my product. However, they eventually came through, and I have to say I’m beyond happy with what I received. The product is exactly what I wanted and exceeded my expectations. While the journey to get there wasn’t the smoothest, I’m glad everything worked out in the end. Thank you for making it right!
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Move in the same pace as them and you will have your stuff finished in time, great art takes time to make! Amazing quality.
Fast, efficient, and reliable! My order was completed much faster than anticipated, and they kept me informed every step of the way. Their commitment to quality really shows—every piece was perfect. I’m impressed by how seamless and transparent the entire process was. Highly recommend to anyone looking for quality and great customer service.
Exceptional service from start to finish! The communication was top-notch, and I appreciated how transparent they were about the timeline and what was happening at each stage. My order was completed so quickly, and the quality of the final pieces was outstanding. It’s rare to find a business that’s both efficient and detail-oriented. Will definitely be back!
I couldn’t be happier with my experience! The turnaround time was incredibly fast, which was a pleasant surprise, and the team kept me updated every step of the way. They were transparent about the process, so I always knew what to expect. The quality of the pieces exceeded my expectations—I can tell they truly care about delivering excellent work. Highly recommend!
Water ATL's team was amazing! They handled the demand spike effortlessly, always kept me updated, and met every deadline. The progress and quality are outstanding. Super happy with my piece!
I just want to start out by saying that the team at Water ATL are a cut above the rest. Very professional and knowledgeable. There was an issue with the spike but they kept me informed and reassured every step of the way. They were very consistent in their communication and met every deadline. I got to see the progress first hand and they delivered on what they promised. And most importantly, I’m very satisfied the grills. Shout out Water ATL, I will 10/10 be recommending them to all my friends and family!
When I say best of the best, I mean best of the best! The communication was top notch. I was updated frequently about the status of my order. Usually, quality is sacrificed for quick turnover but I struck gold and got both! If i could give 6 stars I would
They are very professional.communication on point The quality is tremendous.I recommend everyone to go shop with them .
In my experience they were able to give updates on my orders, they were constantly communicating with me about my custom order and was able to deliver with no disappointment!! I would 100% recommend
Environment is neat, tidy and smells amazing. Great customer service and my items came on time. My WaterATL experience was a 10/10.
Water ATL is a jewelry retailer specializing in custom grillz, diamonds, gemstones, and precious metal jewelry. With a focus on enhancing personal style, the company offers a variety of products designed to add brilliance and confidence to everyday looks. Customers can explore an extensive selection of grillz, including options like tooth caps and separators, as well as chains and other accessories. Targeting fashion-forward individuals, Water ATL aims to provide high-quality jewelry that resonates with those looking to make a statement. The company also supports customer satisfaction through a lifetime guarantee, easy returns, and a 14-day money-back guarantee. Additionally, Water ATL offers flexible payment plans, allowing customers to purchase their desired items without affecting their credit scores.
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