CrowdTrust is a review platform that allows consumers to share and read feedback about various businesses, fostering transparency and informed decision-making. The platform serves as a valuable resource for customers seeking authentic reviews and ratings, enabling them to evaluate the quality of products and services across a wide range of industries.
The company aims to connect consumers with businesses by providing a reliable space for opinions and experiences. Users can benefit from insights shared by others, which can influence their purchasing choices. By facilitating honest communication between businesses and their clientele, CrowdTrust enhances the overall customer experience and promotes accountability within the marketplace.
Victor's Restaurants has a mixed customer experience.
Victor's Restaurants receives a mixed reception from customers, with many expressing disappointment in their experiences. While some reviewers praise the amazing food and outstanding staff, particularly at locations like Alderley and Oxford, a significant number report issues with service and food quality.
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Complaints frequently mention long wait times for tables and food, with one customer noting a 30-minute wait for a reserved table and over an hour for their meal. Additionally, several diners criticize the restaurant's handling of allergies and the overall value for money, describing the offerings as lacking substance despite a promising menu. The ambiance is appreciated by some, but many feel that the experience does not meet expectations.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.6
37
100%
● Low
2.6 / 5 overall
=
37 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▲ 2.5
12-month avg
2.8
All-time
2.6
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.5
2
Nov 24
3.0
2
Dec 24
1.0
1
Jan 25
3.5
2
Feb 25
2.0
1
Mar 25
—
0
Apr 25
—
0
May 25
—
0
Jun 25
4.0
1
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 37 most recent reviews.
Top praiseof 11 positive reviews
Customer service27%
3 mentions
Friendly staff18%
2 mentions
“Excellent service and food this evening for a birthday meal”
On “Customer service” · Sep 8, 2023
Top complaintsof 23 negative reviews
Pricing43%
10 mentions
Customer service39%
9 mentions
Payment issues26%
6 mentions
Billing26%
6 mentions
“We booked an igloo on 19th October as two of us were celebrating 30th Birthdays however we got a call earlier in the...”
On “Pricing” · Dec 5, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Restaurants & Bars.
Overall rating and review count for this company and similar companies
We booked an igloo on 19th October as two of us were celebrating 30th Birthdays however we got a call earlier in the day that our reservation that you were unable to accommodate the allergies request which I think was too short notice since we booked the table so far in advance. Luckily the person with allergy issues doesn't have a severe reaction and we chose items that didn't contain soy.
We were also told we could only have either vegetarian or meat option not 1 or the other even though there was 4 of us. As we had 2 vegetarians, we obviously all had opted to have this menu despite the amount of cheese listed on the menu as the other 2 don't like cheese!
The igloo wasn't ready until after 2.15 which is fine but we were still waiting for service at almost 2.50pm.
Our afternoon tea was served where we only received 3 out of the 4 listed sandwich options and when we mentioned that we missed 1 lot of sandwiches (Fig) we were presented with 1 single finger sandwich.
Our Hazelnut and chocolate cookie contained no chocolate or Hazelnut (these were scattered over a plate instead) and were rock hard and overcooked along with the overcooked scones.
We ordered our tea which was then served to us incorrectly and had to be remade.
There were several conversations happening around our igloo between staff that which made us feel very comfortable. We didn't pay service charge as we feel as a whole we didn't experience a great time especially as it was for birthday celebrations. We did tip a smaller cash tip to our main server as she knew there was issues but tried to help the best she can and was very apologetic.
The whole bill was £168 and just feel that it was an expensive experience.
Would not even give a single star.
We were treated appallingly at Oxford.
This was meant to be a lovely birthday meal and we thought we would try somewhere new and different to our normal places. Upon arrival the ‘front of house’ barely greeted us didn’t say much at all but confirmed name and that this was a birthday meal. Was told to wait a few minutes then taken to a table. Table was booked for 7:15 we sat down around 20 past. No one came to talk any order not even drinks for 15 minutes. Then when someone did come over we thought okay it’s busy we understand. We then waited again 15 or so minutes for the mains to come out. Half way through eating my main (no starter) we was told we would have 25 minutes to finish pay and leave and if we wanted desserts to order there and then. First off we wasn’t aware of this 1.5 hr limit on a table for 2 it does not specify this anywhere whatsoever but we waited around 20/25 of our ‘timeslot’ to be seated and initially served. Giving us an hour to sit and enjoy our food. Giving timings we was certainly rushed and didn’t bother ordering deserts. We asked to speak to the manager as this was a birthday meal and on booking the table we notified then it was an occasion. The website stated “birthdays at victors is magical” and that a birthday celebratory plate would be prepared yet we was rushed and then asked to leave because they needed the table. The manager then comes over to ask what the issue was and then goes back to the till to get timings and to be petty comes back and says it took 12 minutes for a waiter to come over from being seated. He then proceeded to argue his point that there’s a time limit on the table etc but didn’t get our point of it’s a birthday meal that was ruined by being rushed out with no “plate” yet 3/4 other customers got there’s and they were there before we arrived and was there when we left so this rule of a time limit was a load of crap. He didn’t like what we was saying told us to leave and then walked off.
All interest was on a large hen party who kept shouting and screaming across the entire establishment. We wouldn’t have minded the time limit if we was seated and served with appropriate timings and was able to sit and enjoy a desert afterwards but clearly the limit and needing the table for someone else was more important. It’s all money and no customer service. AVOID!!
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Our first visit to Victors restaurant Oxford with my husband. My mussels arrived, most of them were not cooked, therefore not open, sourdough stale, placed in dish with mussels on top, had to return to bar, by than my husbands dish was eaten. My new plate of mussels arrived. With hardly any sauce in the dish plus a skimpy amount of mussels, a thin slice of stale bread on top. Not impressed!!! No apology at the table, just placed in front of me. Not an enjoyable experience. Front of house staff and staff generally had no customer service skills what so ever. Service very poor, food presentation and meal below standard. A very disappointing experience. I would not recommend this restaurant. Mags. Henley.
Newcastle. Waited 30 mins for our table which we had booked, not even offered a drink. Waited 1 hour 30 mins for our food to come to our table. Not ideal on an evening with 3 children. The steak was just a steak, nothing else, not even a lettuce leaf. My husband ordered a side of mash which we were told had cashew nuts, as he is alergic to them he was assured they will do it without, then after much suspense it arrived to the table with cashew nuts! Childrens meal burnt burger, very poor. Very expensive had to feed the children when we got home. Never going back. Sat in a cold conservatory with our coats on. If there was a choice to give it a 0 star i would! After reading the reviews (wish i had done this prior to wasting so much money) the restaurant clearly is not learning from the feedback.
Beyond the decor and clean toilets what an experience 🤦🏽♂️
Beyond the decor and clean toilets, this place has nothing more to offer!
The food is poor especially for the prices they are charging; I ordered my go to burger and when I asked it to be cooked in a certain way and I was told I could only get it well done, it led me to believe it was a frozen. Anyway, on getting the burger I felt it could have been from the local chippy by the way it looked and tasted. My sister-in-law ordered the lobster mac n’cheese, which looked like an overdone tuna bake. Disappointing!
If the food offering was better, this place could have so much potential.
Terrible experience last night, quality of the food has dropped off a cliff. We’ve always liked the crab nachos starter but now it’s just tasteless mush and the tomahawk was just ok, the side’s arrived 6 mins after the main.
The staff seem nice but not trained very well and under a lot of stress with it being so busy.
Both tables beside us complain about service and quality of the food, must be a nightmare to work there.
Victors Newcastle
We had been before and it was ok so thought we would try again. Very disappointing! We were told our main of Tomahawk Steak ‘would take a while to prepare’ so we had to order a pointless overpriced starter of Bread and Butter. The £80 Tomahawk Steak for 2 was full of fat (I know Ribeye is fatty but this was too much), tiny portion of Fries and small portion of Mac n Cheese. They only had 1 source we requested so had to have 2 the same. Food was ok. Waiting staff are pushy and asked if they could get us another bottle of wine, we said ok but then half way through the bottle someone came over an stated we had to leave in 15mins as they needed the table back. AFTER WE WAITED 20mins FOR OUR FOOD TO ARRIVE! I get that but why get us to order another £30 bottle of mediocre wine just to ask us to leave? (Why not say ‘would you mind moving to the seated Bar area with your drinks’ horrific! Couple next table sharing every course and 1 bottle of wine left to crack on with a lesser bill? Very typical of young waiting staff/ students in restaurants who do not care as it’s not their business. Waiying staff walking round in Blue Jeans and scruffy white trainers?! For some reason there was a ‘DJ’ playing House music?! Not what you fancy having an overpriced meal with the family, I did not know if I wanted a dessert or a line and dance?!! I dont think this place knows what it wants to be. We will not be back. So they’ve saved me £150-£180 per visit. If you do go for the ‘image’ take loads of photos for social media and never go back.
Sat waiting for over 20 minutes and no one even came to the table to offer a drink. Went and complained, the waitress said she had just started so we left with no food! It was our wedding anniversary also! Will never return!
Table booked for 6.30 waited 10min for table had to wait for drinks order which they got wrong then 30 minutes for starters which were ok apart from the hair in my sushi. Nobody came around to ask if everything was ok or if you wanted more drinks.After waiting an hour for our mains we got the manager over to see what was happening, he said he would sort it but he never came back. When the food arrived we had ordered 3 medium rare steaks one was still alive one over and one medium. I ordered coconut crusted cod loin which was in a white sauce it was awful my wife had the chicken which was dry as sticks. When we asked for the bill the manager said he would knock off £50 for our trouble but we told him to have a rethink and he came back with half price so we still had to pay £130. Absolutely disgusting would never recommend to anyone! Two and a half hours of pure HELL celebrating me and my daughter’s birthdays and Mother’s Day!
Where do I start, I booked a table at this restaurant for my partners 40th, which staff knew about before arrival.
The restaurant is well decorated and staff extremely polite but un thoughtful. We ordered drinks, about to order food then some kind of wine party with 8 woman along with ice buckets hanging over our table literally shadowing half of the table knocking my arms off these ice buckets ( which were put there by staff) it was absolutely ridiculous this was expected to be how we would eat our food when it arrived . We asked to be moved which seemed to really annoy the waitress who we asked which made me feel uncomfortable, instead of the waitress moving the ice buckets she then started situating us on 6-8 person table by ourselves side by side, basically destroying the dining experience of sitting facing each other , i then ,before the girl set it up ,requested a similar table to which we had pre booked a week prior which seemed to be a problem even though there was empty tables which I was told "are booked for the next guests " I had to step in and tell waitress kindly that we were actually already in the restaurant and wanted the available table or we were leaving , the staff were reluctant to seat the other guests near this group of rowdy women but were fine us being there , really awkward uncomfortable situation that had already spoilt our night before the food was even ordered everyone was watching what was going in shaking there heads.it was ridiculous.
We were then given a different waitress called Beth who may i add was an absolutely lovely girl who is great at her job and deserves a shout for her efforts completely opposite to the snotty tart that dealt with us at the start, they need more like Beth less like the other.
Then the food came , wow what a let down, looks all fancy and well presented, and may I add we have been all over Newcastle for food never left 1 bad review ever. The food was absolutely terrible, meat raw the sauce was like a pot of greasy vomit . My girlfriend enjoyed her meal but we were literally pulling out rock solid lettuce buts from her dish that the steak knife wouldn't even cut through it was horrible to say the least. I then had words with the supervisor which was also a lovely girl, I told her I didnt want to pay for my dish as I couldn't eat it as it wasn't what I ordered basically with raw meat, explained to her how much they had spoilt our night. I was then told she would take the my food off bill which was more than justified as it was rotten, we were then told the drinks would be free. Got bill , still charged me for drinks and even had the audacity to charge me for chips that come with my dish which I couldn't eat, couldnt be bothered to make a scene ,we just wanted to leave by then as we were sick of the place. In hindsight I shouldn't have paid anything at all and just left, the whole experience was disgusting, I wouldn't recommend anyone go here this isnt fine dining at all , just looks the part nothing else , we left hungry disappointed and let down if anything as they actually knew it was her 40th horrible horrible experience wouldn't wish it on anyone.
All in all despite all the above we were given a glass of cheap champagne each for the trouble wow comical, one to remember for certain, all for the wrong reasons.
100%,genuine review word by word nothing over exaggerated at all and would love to hear the response from management if they could give any explanation at al to how they think any of this is acceptable as what I've written is 100% true. Avoid
My husband took me for my anniversary, our table was booked for 6pm and we didn’t sit down until 6:45pm. We asked for Sunday dinner and they said they ran out, then it took another 45 min for our dinner and when it did finally come, my husband’s pizza was all burnt , they did take it of the bill but no apology nothing, it was the worst experience ever.
I tried to book a table, they said they couldn't confirm the booking at this point and would contact me. No contact in 72 hours. I booked elsewhere, thank-you Newcastle
What an utter shambles. Had to wait in the rain for 45mins for our table (still waiting by the way). Terrible ‘front of house’ staff who fib you off & don’t even take ownership of situation - ie “it’s not my fault”....! Seriously?? Don’t bother.
CrowdTrust is a review platform that allows consumers to share and read feedback about various businesses, fostering transparency and informed decision-making. The platform serves as a valuable resource for customers seeking authentic reviews and ratings, enabling them to evaluate the quality of products and services across a wide range of industries.
The company aims to connect consumers with businesses by providing a reliable space for opinions and experiences. Users can benefit from insights shared by others, which can influence their purchasing choices. By facilitating honest communication between businesses and their clientele, CrowdTrust enhances the overall customer experience and promotes accountability within the marketplace.
