Robert

Feb 6, 2023

Where do I start

Where do I start, I booked a table at this restaurant for my partners 40th, which staff knew about before arrival. The restaurant is well decorated and staff extremely polite but un thoughtful. We ordered drinks, about to order food then some kind of wine party with 8 woman along with ice buckets hanging over our table literally shadowing half of the table knocking my arms off these ice buckets ( which were put there by staff)  it was absolutely ridiculous this was expected to be how we would eat our food when it arrived . We asked to be moved which seemed to really annoy the waitress who we asked which made me feel uncomfortable, instead of the waitress moving the ice buckets she then started situating us on  6-8 person table by ourselves side by side, basically destroying the dining experience of sitting facing each other , i then ,before the girl set it up ,requested a similar table to which we had pre booked a week prior which seemed to be a problem even though there was empty tables which I was told "are booked for the next guests " I had to step in and tell waitress kindly that we were actually already in the restaurant and wanted  the available table or we were  leaving , the staff were reluctant to seat the other guests near this group of rowdy women but were fine us being there , really awkward uncomfortable situation that had already spoilt our night before the food was even ordered everyone was watching what was going in shaking there heads.it was ridiculous. We were then given a different waitress called Beth who may i add was an absolutely lovely girl who is great at her job and deserves a shout for her efforts completely opposite to the snotty tart that  dealt with us at the start, they need more like Beth less like the other. Then the food came , wow what a let down,  looks all fancy and well presented, and may I add we have been all over Newcastle for food never left 1 bad review ever. The food was absolutely terrible,  meat raw the sauce was like a pot of greasy vomit . My girlfriend enjoyed her meal but we were literally pulling out rock solid lettuce buts from her dish that the steak knife wouldn't even cut through it was horrible to say the least. I then had words with the supervisor which was also a lovely girl, I told her I didnt want to pay for my dish as I couldn't eat it as it wasn't what I ordered basically with raw meat, explained to her how much they had spoilt our night. I was then told she would take the my food off bill which was more than justified as it was rotten, we were then told the drinks would be free. Got bill , still charged me for drinks and even had the audacity to charge me for chips that come with my dish which I couldn't eat, couldnt be bothered to make a scene ,we just wanted to leave by then as we were sick of the place. In hindsight I shouldn't have paid anything at all and just left, the whole experience was disgusting, I wouldn't recommend anyone go here this isnt fine dining at all , just looks the part nothing else , we left hungry disappointed and let down if anything as they actually knew it was her 40th horrible horrible experience wouldn't wish it on anyone. All in all despite all the above we were given a glass of cheap champagne each for the trouble wow comical, one to remember for certain, all for the wrong reasons. 100%,genuine review word by word nothing over exaggerated at all and would love to hear the response from management if they could give any explanation at al to how they think any of this is acceptable as what I've written is 100% true. Avoid