It was wonderful experiences workingβ¦
It was wonderful experiences working with Victor Michael. They are so helpful also responds very quickly. I am really pleased having my property from them.
4.8
Excellent
596 reviews
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Review summary
Victor Michael Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
My Honest Review
Having flagged my honest review, This is a rewrite to show what I endured in the hands of Victor Michael. Victor Michael displayed a series of dishonest behaviors you really need to be aware of before getting into business with them. It all started with Piyush, who showed us an apartment. While being fully aware that the last tenant moved out because of the high cost of heating the flat due to the single glazed window, Piyush told us that the apartment actually has very low electric bill due to the solar panel that are on the roof. I believed him as I couldn't really climb up to the roof to confirm. By the time I realized this deceit , it was already too late and that was how we ended up in a constantly cold apartment. Once you turn on the heater, the smart meter shows consumption at up to Β£4 per hour. At 12 hrs per day and 30 days per month, you'll be looking at about Β£1,500 in electric bill monthly during cold months. Piyush did not show any remorse for this misleading information as he claimed that he did tell me about this fictitious solar system but that the property was never advertised on that basis. Very convenient. Then you move onto Kelly, who other reviewers have described as rude. She denies every conversation minutes after you get off the phone with her. She was quite a bully. And was constantly trying to access our apartment while we were out. And when I refused, she would threaten me with some charges that would be put to me if I didn't let them into the apartment. Kelly booked an engineer's visit and we agreed on the date, on the agreed day, Kelly contacted me and said she had to cancel the visit and that it would need to be done the next day, I explained that I can't take 2 consecutive days off, and that was when she tried to intimidate me, she claimed that my contract states that they need to give me 24hrs notice to access the apartment, a had to explain that it doesn't give her the right to issue multiple 24hr notices and expect me to sit at home everyday in order to honor the 24hr notice agreement. She left the stairway of the apartment in a very horrible and dirty state and I had to make several requests before she sent a cleaner to clean the stairway. Her explanation was that it wasn't yet due for a clean. The stair way had not been cleaned for about 3 months at that point. We suffered from giant spider infestation, and despite all my pleading for a fumigation of the compound, Kelly refused and we had to endure living with the spiders as all our efforts to eliminate them were futile because the ones outside would just come back inside after a short while. The giant spiders were crawling out of everywhere, toilet, kitchen , shower, and light fixture. My 8 yr old daughter would constantly run into our room at night as she was having nightmares about the spiders. And when we moved out, Kelly cooked up a series of false claims in order to withhold our deposit. All her claims were found to be false and untrue. Such behavior should neither be endured nor experienced by any tenant. I wish someone had told me about these agents before I got into a contract with them. We had a horrible experience renting from Victor Michael and it turned out to be very expensive as we bought furniture for the apartment that we didn't need as we moved into one of our properties. I hope this review helps someone, I hope landlords can read this and think twice before giving Victor Michael their properties to manage. You know them now. You're informed
Iβm very excited to moving out of myβ¦
Iβm very excited to moving out of my new apartment which I got with the help of team Victor Michael that I can say no1 estate agent team in the east London . And specifically thanks to Dora and Piyush the help me with everything Iβm very happy to see them .
We were first time buyers
We were first time buyers. Piyush handled our case and he was really good. Hands on with everything. We started the process in January and completion was in March. Definitely recommend Victor Michael.
Company details
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Website
www.victormichael.com
All reviews
596 total β’ Write a review
Showing 581 - 590 of 592 reviews
KC
Great service
Victoria could not be more helpful and professional. I will recommend your services to anyone. Thank you
Date of experience: April 28, 2016
MM
Satisfied customer
Today there was a leak in my house. As soon as the tenant reported it I was contacted. At each stage of the process I was kept informed and asked what I wanted. Contractors were contacted and arrangements made for repairs etc very speedily. I was able to leave all the arrangements in the hands of Victor Michael and the issue was dealt with efficiently and effectively in a matter of a few hours. Such a relief.
Date of experience: April 28, 2016
IZ
Victoria web!
She is the best! 10 out of 10! Helpfull as much as she can! Thanks a lot!
Date of experience: April 28, 2016
MM
Victoria Webb
Maintenance issue in property regarding locks. Victoria was very efficient, she dealt with the issue promptly. Excellent communication throughout the matter.
Date of experience: April 26, 2016
ML
Great service
Very pleased with the services especially Elena Argatu and yes we will recommend your agency to family and friends. Thank you Luminita Garbacia
Date of experience: April 25, 2016
MM
Excellent
Victor Michael are very efficient and responsive.
Date of experience: April 25, 2016
S
SunnyD
US
Agent
Corina is excellent and always has been for me (landlord) - a real asset to Victor Michael. Overall, reliable, responsive and attentive. Also, good knowledge around changes in letting legislation and they make sure I as a landlord do the things I should in response to those changes. Rent always collected on time, references done, tenants have been great and it has never been empty.
Date of experience: April 23, 2016
YP
prompt service
Thanks for the prompt informative call I had from Victor Michael
Date of experience: April 22, 2016
R
Richard
US
Highly recommended
I would wholeheartedly recommend Victor Michael Estate Agents to anyone looking for short or long term lets. Dealt with my very last minute urgency with the utmost professionalism in my re-location needs with a 9hr time difference and showed flexibility when needed. Most grateful to Corina et team. As a result, am very happy with the current living situation.
Date of experience: April 21, 2016
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