I ordered parts for my car from them
I ordered parts for my car from them, which didn't fit me. I returned them, paid for shipping, but they never gave me the money for the goods. No one answers emails, the worst company!!!!
Vanarack Automotive Accessories Ltd
Reviews 100β’
4.5
Vehicles & Transportation4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
β
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.5
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Vanarack Automotive Accessories Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery.
β¨
Based on reviews, created with AISee what reviewers are saying
Tool box, oxbox 3.
From the moment I emailed this company, to the item being delivered was exceptional. I would 110% recommend this company to others they should be very proud of the service they provide. Many thanks Dean.
Misleading stock levels
I was after a replacement roof rack that would be delivered quickly. Found one in stock and that would dispatched same day if ordered before 4pm and in stock according to the website. To which i did order on 7th March. I received a confirmation email informing me this was not in stock and would be dispatched 7 days later on the 13th March. It is now the 18th March and still no roof rack. Tried to call for a new delivery date but no answer. Sent and email to which I got a reply saying out of office today, will reply tomorrow. I fell like i have been totally miss lead by the website saying it was in stock when it clearly was not. If an item is not in stock in your warehouse or you have correct manufacture stock levels don't put in stock on website as its misleading to customers. If i had of known the item was not in stock, would of ordered elsewhere Very disappoint by their service and miss leading website
Fantastic service
Superb communication and service right throughout. Was wanting to get a tentbox but was unsure what bars to get but everyone at vanarack were so helpful in giving me the right information on choosing the bars. Once chose the delivery arrived the next day. Fantastic
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.vanarack.com
All reviews
100 total β’ Write a review
Showing 71 - 80 of 96 reviews
JB
I'm still waiting to receive itβ¦
I'm still waiting to receive it extremely unlikely happy customer
Date of experience: July 3, 2023
AP
A Peoples
US
Damaged roof rack
Rear module and roller of the roof rack was damaged I assume in transit I reported it to the company within 5 days after already receiving the items late, to be later told because I had already fitted them I would have to pay for the replacement parts although I never seen the damage until it was fitted to the vehicle... Apparently that's there policy but it's not in writing anywhere?
Date of experience: June 28, 2023
RT
Excellent Service
Excellent Service, fast delivery and great to deal with
Date of experience: June 28, 2023
MF
Customer service as it should be
Problem with delivery of what I had order so the operator helped me choose a similar item that arrived the next day. Excellent service
Date of experience: June 19, 2023
JS
Quick service
Quick service, top quality product. Very pleased.
Date of experience: June 17, 2023
gg
Great product on time delivery keptβ¦
Great product on time delivery kept well informed And a straight forward easy to use website
Date of experience: June 14, 2023
CA
Easy to order and delivered on time.
Easy to order and delivered on time.
Date of experience: June 6, 2023
TA
All my parts havenβt been delivered
All my parts havenβt been delivered
Date of experience: June 5, 2023
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.