Universal Medical ID has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and poor quality.
I ordered a bracelet from this company as I have been buying from another for a few years but the red paint comes off quickly. I haven't had this one long enough to see what happens but I am really disappointed at the quality of the chain. It looks really cheap. I know it's not an expensive item but it is like something that you would get out of a Christmas cracker. Will not be purchasing from them again.
I bought a bracelet May 5 in Ontario,received the bracelet May 30. The bracelet is just 1 link too tight although I ordered the size suggested. I cannot wear the bracelet. I called back to see if there was an option to get a link sent to me or have a new link put in. The option was to send me a new bracelet at a replenishment cost plus shipping costs, which would be almost as much as the original bracelet cost me. Terrible customer service as far as I am concerned. Will now look for another site to buy from.
Bought my husband a bracelet in January and he has had it for about a month and the clasp broke. I reached out to the company for help and they said that there was nothing they could do. I spent 80 on a bracelet and now it cant be worn. Shame on this company for the poor customer service they gave me. STAY AWAY!
If you have a Nickel allergy don’t buy these products. I bought the silver bracelet and had engraved Highly allergic to Nickel. Worn for one hour and had a severe reaction with blisters. Surely they would have contacted me to let me know that their product had nickel it. Very disappointed no one contacted me to let me know so I didn’t go ahead with the order. A waste of $185 for me.
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www.universalmedicalid.co.uk42 total • Write a review
Update 3/2/23. Universal Medical ID took down the "testimonial" featuring a piece of stock photo of a model. Good job, Universal Medical ID. I am a developer for companies, and have worked with other medical ID organizations. I did research on their website. The first "testimonial," is from Meridith T. This is a stock photo and the story is fictitious based on this. Here is the research: On their website, she is "Meredith T" giving a testimonial Meredith T March 12, 2019 Over here, her name is "Christina, HR manager" Involve 365 Here she is again, and her name is "Edlin" Here she is an Assistant HR Manager at a food processing facility Connected Staffing And here, at Dr Kathy DMD, she is "Veronica," providing a testimonial "Office was soothing and efficiently run…a definite two thumbs up!! Veronica" Over here at SeriouslyHappy on their Coaching page, her name is "Wendy." She's getting "Happy Coaching" with a success story: "Wendy felt burnt out. She had too many awesome ideas, a bit of shiny-object syndrome..." She became Shelly, an Accounts Receivable Specialist over here at ThreeMedAndATGruck "Shelly is the one who prepares all of our invoices for our customers..." She Lee Ann Hilbolt on the Life Engineering website giving another testimonial. Somehow, her identity changed to "Meryl" here at Opportunty Business Loans on the About Us page, giving a testimonial: "“I couldn’t believe how easy it was to find the right place for a loan. We needed additional financing for inventory..." And here is her picture under "Real Estate Professionals" with the caption "Our experience in real estate will revive your online reputation." Neuman Paige website She is with Axaial Dental on their "What-sets-us-apart" page. Also with Star Smiles Family Dental Here she is on the oneome website for Populations solutions She also is a TTLM client here: "TTLM helped me update my resum to land a great job" Alliance of Democracies - The Disinformation Diaries And she is listed as a fictional person name Truly B. Veritas with the identical picture She is also seen on the Solid# website on the Agent Support Team
We purchased a new stainless steel ID for my dad (the one we had from another company lasted 20 years but was fading) and we’ve had it 6 months now and the lobster clasp broke. Considering all we’ve done in 6 months is stay inside it’s crazy how this happened so fast! I called the company & they were not helpful at all and said I had to bring it to a jeweller to fix it. Do not buy from this company!!!
Purchased a necklace on a Saturday and the site said save 50 per cent on the 2nd or 3 one. So on Sunday I turned around and ordered a bracelet and the site said I will save 30 per cent plus free engraving. When the total came up no discount at all. Sent a email on Sunday no reply. Called the company on Monday and spoke to a woman from customer service very rude individual. Would not listen to one word I had to say. Then she tells me you have to order everything at the same time. There site did not say anything about it has to be ordered at the same time. Then she tells me they don't offer free engraving. Very dishonest company nothing but a con company. People save your money find a better company.
I have spent almost a year trying to contact you (have called both UK and USA websites and sent many emails) very disappointing. My bracket broke with in a week and i have been trying to get a refund or even some acknowledgement! Nothing! The band was meant to be leather and it seemed to be fake leather (definitely not worth how much they charge) it broke within a week and ever since then i have been trying to call them. When i finally got though to the UK store (apparently Australia and the uk are the same on there website) they told me to email them, which i did - many many times. Overall would not recommend at all! Cheap product for too much money and poor service, id go somewhere else
Please do not order from this company I spoke with the owner Jordan who basically said he doesn't care about his customers because there was an issue with the bracelet because one of the words was so scrambled up you couldn't even read it. I asked if he would send me a replacement and he said no so I can tell his company does not care about his customers so I'd say take your business somewhere else.
Oh how I wish I had read these reviews first. These bracelets are poorly and cheaply made, they look like something from Claire's accessories, a cheap something from Claire's accessories, nothing at all like what you might expect for the prices charged. It is a CON. Like many others I have wasted a lot of money. It would make a whole lot more sense to buy something you like and get it engraved at the local jewellers. Yes, I am a verified purchaser but using my junk email address - just in case Universal Medical try to say they have no record of me.
Please please don't waste your time getting things from this site. I paid £80 for a bracelet. Recieved it were it for one day and it broke. Had to send it back recorded delivery and have been waiting to hear from the company. Finally I rang them and was told my account was on hold as they were out of stock. They are supposed to be arranging a refund. I hope they do. I wished I had read these reviews first and I would have avoided them.
FRAUD DONT BUY PLACED. AN ORDER AND PAID AFTER THREE MONTHS STILL WAITING POOR. GIRL AT THE END OF PHONE KEEPS SAYING SHE WILL TALK TO “HEAD OFFICE” BUT CANNOT GIVE DETAILS HAVE LOTS MORE TO SAY BUT ENOUGH SAID
Order was supposed to arrive on Feb 14th. After many phone calls to England and finding out it was coming from the USA where no one could tell me where my parcel was located, I finally received it yesterday 1st March. The engraving is so faint it can only be read in very good light. I ordered a gold with expanding bracelet which fits perfectly, and a stainless steel one. I wasn’t able to put on this one without the help of a carer. Why aren’t they using a regular clasp instead of a complicated one.
