Excellent product at good price
Excellent product at good price
4.7
Excellent
100 reviews
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Review summary
UK Water Filters is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Easyordering and a great price for a 3…
Easy ordering and a great price for a 3 way tap. Unfortunately, the tap didn't fit, as my sink is an under counter sink. I emailed to ask about returning it, as it says on the website that returns and refunds are easy. It couldn't have been easier and a full refund plus the cost of postage was sent to me within a few days. I was disappointed that the tap wasn't suitable for my use as it was a really nice tap and nicer than the tap I ended up with. I will certainly use this company to buy replacement water filters. The customer service I experienced was exceptional which is very rare these days. I totally recommend this company.
Excellent service quick delivery easy…
Excellent service quick delivery easy website to follow Great quality filters good price
Efficient friendly and prompt
Efficient, friendly and prompt. All a customer wants!
Company details
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Contact info
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Website
www.uk-water-filters.co.uk
All reviews
100 total • Write a review
Showing 51 - 60 of 96 reviews
CC
Great filter for Fisher & Paykel
Great filter for Fisher & Paykel. Fitted perfectly with no issues at half the price of the manufacturer filter.
Date of experience: June 24, 2025
GM
The recommended one stop shop for Water Treatment / Filters for your household.
I have used this company for years now and would not use anyone else for my water treatment/filter requirements. The Team are very knowledgeable and uber helpful when the IT plays up. And you speak to a human in England!!!
Date of experience: June 24, 2025
MA
Always a good service
Always a good service and the filters do a great job for far less money!
Date of experience: June 24, 2025
ND
Good buying experience, but zero after-sales support
The buying experience was good, they sent the item pretty smartly. But it was the wrong item. I emailed their helpline and they responded within hours asking me to clarify. I did, with photos, and then they didn't reply at all. So I phoned their help line. I got the usual robot, offering me a bunch of options, none of which were appropriate, so I chose the one that seemed best, but that was wrong, so I went back and chose another one, and eventually got through to someone who told me all the relevant people were on another call, and they would call me back. That didn't happen. So I rang again, same result. And again. I think I phoned 4 times, and in each case I was told everyone was busy, but they'd call me back. It never happened and eventually I just gave up. As explained below, they did issue a refund, so it's all good now
Date of experience: June 24, 2025
GB
Very fast turnaround after order
Very fast turnaround after order
Date of experience: June 24, 2025
RW
Excellent!
Always prompt and friendly service. No wonder they've done so well.
Date of experience: June 24, 2025
KM
Absolutely outstanding service
Absolutely outstanding service. These folks really do know how to do an amazing job. I honestly am so delighted with everything they have done. The kit is superb, water tastes wonderful. They always send the replacement filters quickly and have answered many questions I had when fitting the system and the replacement filters. I highly recommend them. Such lovely staff, always so helpful and easy to contact when you need advice. So very glad I went with them and so grateful to them for such a high quality service. 🤩 great work 🤩
Date of experience: June 20, 2025
AJ
Service request
Really good customer service. Resolved my problem very fast.
Date of experience: June 20, 2025
MP
A good company to do business with.
We regularly order from UK Water filters and have always received excellent service from them. From initially discussing our requirements, to frequent re ordering of replacement parts, their service has been faultless, friendly and helpful, and their products are very good quality. They are a good company to do business with
Date of experience: June 20, 2025
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