Review summary

UK Water Filters is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

s
Excellent product at good price

Excellent product at good price

Easyordering and a great price for a 3…

Easy ordering and a great price for a 3 way tap. Unfortunately, the tap didn't fit, as my sink is an under counter sink. I emailed to ask about returning it, as it says on the website that returns and refunds are easy. It couldn't have been easier and a full refund plus the cost of postage was sent to me within a few days. I was disappointed that the tap wasn't suitable for my use as it was a really nice tap and nicer than the tap I ended up with. I will certainly use this company to buy replacement water filters. The customer service I experienced was exceptional which is very rare these days. I totally recommend this company.

Excellent service quick delivery easy…

Excellent service quick delivery easy website to follow Great quality filters good price

AB
Efficient friendly and prompt

Efficient, friendly and prompt. All a customer wants!

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All reviews

100 total • Write a review

Showing 11 - 20 of 96 reviews
MW
5 out of 5 stars

Customer service

Customer service, speed of delivery and price were all excellent. The sales process was friendly and efficient.

Date of experience: July 1, 2025

RW
5 out of 5 stars

Great friendly service

Great friendly service, and when things occasionally go wrong, they bend over backwards to put it right. My one-stop shop for boiler and fridge filters.

Date of experience: June 30, 2025

lt
4 out of 5 stars

Good product and service except that we…

Good product and service except that we used to get reminders to order and don’t get them now.

Date of experience: June 30, 2025

AS
5 out of 5 stars

Excellent

Hi quality, easy to install and reasonable price

Date of experience: June 30, 2025

IH
5 out of 5 stars

Great filters

Great filter and taste. Passes the tea test

Date of experience: June 30, 2025

S
5 out of 5 stars

Great product been using uk water…

Great product been using uk water filters since 2017.

Date of experience: June 30, 2025

D
5 out of 5 stars

Good quality products

Knowledgeable staff and helpful promt service

Date of experience: June 30, 2025

MM
5 out of 5 stars

Always quick and easy

Always quick and easy

Date of experience: June 30, 2025

NM
1 out of 5 stars

Ignored my complaint but still sending marketing emails

I’ve been buying these filters for years with no issues, but this latest experience has really put me off. One of the filters turned out to be faulty, so I emailed them expecting a quick resolution, especially with their advertised 3 year warranty and 90 day money back guarantee. That was weeks ago and I’ve had no reply at all. What makes it worse is that they’re still sending me marketing emails, despite completely ignoring my message. It feels like they’re only interested in the sale, not the customer. I won’t be doing business with them again based on this experience.

Date of experience: June 30, 2025

R
5 out of 5 stars

My thanks to Jada who recognised I had…

My thanks to Jada who recognised I had ordered the wrong one. It took several emails and replies before it was realized I had the wrong connection on the filter. All replies were dealt with promptly and the return procedure, excellent.

Date of experience: June 30, 2025

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