UK Water Filters
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Ignored my complaint but still sending marketing emails
I’ve been buying these filters for years with no issues, but this latest experience has really put me off. One of the filters turned out to be faulty, so I emailed them expecting a quick resolution, especially with their advertised 3 year warranty and 90 day money back guarantee. That was weeks ago and I’ve had no reply at all. What makes it worse is that they’re still sending me marketing emails, despite completely ignoring my message. It feels like they’re only interested in the sale, not the customer. I won’t be doing business with them again based on this experience.