Review summary

Truliant Federal Credit Union has room for improvement based on customer feedback. Customers particularly appreciate professional, though some mention concerns about customer service.

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JT

Joe Todaro

5 out of 5 stars
How Margaret Durham Made My Dream Car…

How Margaret Durham Made My Dream Car Purchase Possible on Her Last Day A heartfelt and enormous thank you to Margaret Durham, Assistant Branch Manager at Truliant Federal Credit Union, for her extraordinary dedication on her very last day, Saturday, April 12, 2025. Despite it being after hours—well past noon—Margaret stayed with me tirelessly until my new car loan for $44,565.24 was fully approved. Her commitment went beyond the call of duty when she insisted I remain in her office so she could personally hand me the check immediately, sparing me the wait until Monday. Thanks to her exceptional support and determination, I was able to pick up my brand-new 2024 Mercedes-Benz C 300 from the dealer that very same day—a truly rare and miraculous occurrence. This seamless, same-day financing and delivery experience exceeded all expectations and transformed what could have been a stressful process into a moment of genuine joy. Margaret, your professionalism, kindness, and perseverance made all the difference. Congratulations on your well-deserved promotion to Branch Manager at the Truliant branch in Kernersville, NC. Your leadership and dedication clearly shine through, and I am deeply grateful to have had you by my side during this milestone. Thank you once again for making this dream come true! A truly satisfied and grateful customer, Joseph Todaro Monday, April 21, 2025

BD

BETTY D

5 out of 5 stars
Truliant is VERY customer friendly

Truliant is VERY customer friendly! Every time I go there it's quick and easy at the drive through! The customer representative are super friendly and knowledgeable and this is my favorite bank even though we have other bank accounts elsewhere! Thanks Truliant!!

CS

C S

1 out of 5 stars
Stay away from Truliant

Stay away from Truliant. My father, a Truliant member, passed away, and we needed to close his account. After three months of emails, calls, and scanning all required probate information, the final test was to ask my mother questions about account activity in an account to which she had no access. After being unable to answer the questions, they forced me to drive my 80-year-old mother two hours to the closest branch to show the same information and close the account. Lisa, our final phone representative, was rude and uncaring. This lack of support after the death of a loved one placed my family in a horrible situation to endure.

JB

Jason Barker

2 out of 5 stars
They are so far behind on digital…

They are so far behind on digital banking!! I asked for a loan with the push of a button and was approved in no time. Ok, now I need the money? Can't wire the money! Why??? Have to mail you a check that takes a week!!!!!! The item is needed yesterday, and you have me waiting a week to get my funds! This is ridiculous and sad! I will be moving all of my banking away from this company very soon!!

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All reviews

19 total • Write a review

Showing 11 - 15 of 15 reviews
TS
1 out of 5 stars

DONT DO IT!!

If I could leave 0 stars I would! I've never had a banking experience worse than with Truliant and they do nothing at all the compensate you or make up for the mistakes. The most you will get is a "I'm sorry that happened.” 1. If you are refinancing a loan- they won’t wire the funds to your current lender. So be prepared to pay double interest for both loans for 2 weeks while your payoff check is being shipped via the lowest possible speed mail possible. 2. To open a loan you must open a savings account as well- they are both connected. My loan was not set up correctly or finished processing correctly, therefore my savings account was not set up correctly. Which brings me to my issue below. 3. After making multiple phone calls and speaking to at least 5 people I will summarize my experience. I have spent no less 3 hours on the phone attempting to rectify the issue above. Because my accounts were not setup correctly, my loan payments from my Truliant savings account to my loan were rejected. I was then cut off from making online payments online and charged returned check fees. Each time I called no one knew what was going on and I was put on hold for 30 minutes at a time. I was told the issue was rectified and it would not be and I would have to call again. I believe the issue has now been resolved but I cannot say for sure and am not hopeful. I requested compensation for their error- I had to spend hours on the phone trying to fix their mistake just to be able to pay my loan. I asked for compensation for my time, I received nothing. Not even a little $25 account credit. I should have been paid the minimum wage for hours on the phone as much as they made me work just to be able to pay my loan. Had I not continued to call and call and call I wouldn’t have been able to make my payments. 4. They close at 5:30 so you’ll most likely have to carve out time during your work day to get assistance. I wish I never opened my loan with them and as soon as it’s paid off I will be closing my accounts. That is if I don’t just go to another bank and refinance before then. While they do have good personal loan rates- they definitely make you work for it with the headaches they cause. Worst banking experience I’ve ever had in my life. I feel so uncomfortable having a loan with them and knowing they have something that is tied to my credit score and can harm me due to their mistakes and negligence.

Date of experience: January 27, 2023

ML

M L

US

1 out of 5 stars

Avoid them at all costs

Where do I begin? They are truly the worst financial institution I've ever had the misfortune to deal with. From the lack of customer service availability during the pandemic, to online banking and lack of ease in conducting financial transactions. Now, I've closed all my accounts and am NO longer a customer, yet they are still selling my personal information to outside firms for direct marketing purposes. And I previously requested on MULTIPLE occasions to "opt out" of all marketing. I could go on but I don't have the time or the energy. They are truly outstanding at being the WORST financial institution ever.

Date of experience: April 22, 2022

JC
5 out of 5 stars

cool azz credit union

cool azz credit union, main deposit institution

Date of experience: January 22, 2022

MG
5 out of 5 stars

I love Truliant

I love Truliant! I've been with Truliant for well over a decade and trust that my money is in good hands. I have come to know several of the team members and appreciate their friendliness and knowledge. :)

Date of experience: December 4, 2021

jb
1 out of 5 stars

They are very dishonest People

They are very dishonest People, you can start at the very top and go straight down to the people that answer the telephone, they will hurt you, they will lie to you, they will embarrass you, they will not tell you why the block your credit card, until you call them to wait 5 to 10 minutes to talking with a live Robot, by blocking your credit card for no real good reason, but they can and do not give a dam of how bad it makes you the card holder look there Attorney does not care about the truth, they will refuse to provide you documents, they do not care what they do to the Customer they use FIS/WorldPay which is as bad as Truliant Federal Credit Union, they do not care about the Customer, they even lie about making loans and why the reject a loan when credit scores are in the 700 Plus, here is a written statement by the Attorney that works at TFCU written word by Reginald Mathis Truliant may close or suspend account at any time and for any reason permitted by law, even if the Customer is NOT in DEFAULT then they twist the word to say this protect our members from Fraud and prevents our members from engaging in activities that may further cause a loss of credit resources, see how they twist word to say they are protecting you and it is your money not Truliant Federal Credit Union, they are in my opinion CORRUPT, DSIHONEST, HURTFUL, UNPROFESSIONAL 100% with my Money and telling me how to spend my mon ey and they have no legal rights to do this. The USA should shut this bank down 100% for ever but they like the tax dollars they pay and not the truth and how they damage People

Date of experience: August 27, 2021

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