Review summary

Truliant Federal Credit Union has room for improvement based on customer feedback. Customers particularly appreciate professional, though some mention concerns about customer service.

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Based on reviews, created with AI

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JT

Joe Todaro

5 out of 5 stars
How Margaret Durham Made My Dream Car…

How Margaret Durham Made My Dream Car Purchase Possible on Her Last Day A heartfelt and enormous thank you to Margaret Durham, Assistant Branch Manager at Truliant Federal Credit Union, for her extraordinary dedication on her very last day, Saturday, April 12, 2025. Despite it being after hours—well past noon—Margaret stayed with me tirelessly until my new car loan for $44,565.24 was fully approved. Her commitment went beyond the call of duty when she insisted I remain in her office so she could personally hand me the check immediately, sparing me the wait until Monday. Thanks to her exceptional support and determination, I was able to pick up my brand-new 2024 Mercedes-Benz C 300 from the dealer that very same day—a truly rare and miraculous occurrence. This seamless, same-day financing and delivery experience exceeded all expectations and transformed what could have been a stressful process into a moment of genuine joy. Margaret, your professionalism, kindness, and perseverance made all the difference. Congratulations on your well-deserved promotion to Branch Manager at the Truliant branch in Kernersville, NC. Your leadership and dedication clearly shine through, and I am deeply grateful to have had you by my side during this milestone. Thank you once again for making this dream come true! A truly satisfied and grateful customer, Joseph Todaro Monday, April 21, 2025

BD

BETTY D

5 out of 5 stars
Truliant is VERY customer friendly

Truliant is VERY customer friendly! Every time I go there it's quick and easy at the drive through! The customer representative are super friendly and knowledgeable and this is my favorite bank even though we have other bank accounts elsewhere! Thanks Truliant!!

CS

C S

1 out of 5 stars
Stay away from Truliant

Stay away from Truliant. My father, a Truliant member, passed away, and we needed to close his account. After three months of emails, calls, and scanning all required probate information, the final test was to ask my mother questions about account activity in an account to which she had no access. After being unable to answer the questions, they forced me to drive my 80-year-old mother two hours to the closest branch to show the same information and close the account. Lisa, our final phone representative, was rude and uncaring. This lack of support after the death of a loved one placed my family in a horrible situation to endure.

JB

Jason Barker

2 out of 5 stars
They are so far behind on digital…

They are so far behind on digital banking!! I asked for a loan with the push of a button and was approved in no time. Ok, now I need the money? Can't wire the money! Why??? Have to mail you a check that takes a week!!!!!! The item is needed yesterday, and you have me waiting a week to get my funds! This is ridiculous and sad! I will be moving all of my banking away from this company very soon!!

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All reviews

19 total • Write a review

Showing 1 - 10 of 15 reviews
m
2 out of 5 stars

Online bill payments not being completed

Is anyone having problems with them not processing online bill pays on the scheduled date? This has happened twice for me since January 2024. OK and has anyone had an issue with truliant on an electronic transfer of a Cd that was supposed to be transferred on the maturity date to my retirement planner to convert to an annuity. My retirement planner submitted all the paperwork to truliant one month before the maturity date. Two weeks after the maturity date, my planner called and said he never got the transfer from truliant. I called truliant and they said the CD rolled over because I never requested them to change the terms.

Date of experience: August 6, 2024

cn
5 out of 5 stars

40+ years with Truliant ..

40+ years with Truliant ... GOD willing there will be 40 more

Date of experience: June 8, 2024

JA
1 out of 5 stars

Stay Away talked to the Branch Manager…

Stay Away talked to the Branch Manager about rates on a C.D. called three times during the day left messages never returned my calls,Then I went to the Branch and he said he would get back to me by the end of the day.You can't get through on the phone to a live person. Never called me back!! Stay away from this credit union!!

Date of experience: May 3, 2024

N
2 out of 5 stars

I have had a pending deposit from the…

I have had a pending deposit from the department of Veterans Affairs for three days now I have asked them multiple times to release a pending deposit from the government so that I can access my money. They have not done it.

Date of experience: April 27, 2024

D

Dee

US

1 out of 5 stars

Don’t do it

Don’t do it. Do not use them. Their customer service is horrible. They have big issues every year getting your tax documents sent out. This year I’ve placed three calls trying to get them and was told it would be emailed right away. Days later, no email. Then I was told they don’t email and I would have to go to a Truliant branch to get it. Not convenient. And today I am being told I can’t just download it from my online account because their system has been down for weeks. This bunch is just not worth the aggravation. Don’t do it.

Date of experience: February 27, 2024

SE
1 out of 5 stars

Called to report a Fraudulent Activity…

Called to report a Fraudulent Activity - twice was told I was crazy because they could not see it - I read to them the exact wording and exact amounts - then was told why don't you call this number (not I am sorry ma'am I cannot find the transaction let me transfer you and in case we are disconnected here is the number - just here call this number). The other number said yes I see it but we can't help you - close this account and open a new one. What great help!!! NOT

Date of experience: February 7, 2024

J
1 out of 5 stars

The 1915 back creek branch is the worst…

The 1915 back creek branch is the worst Management and Customer Services in NC beware of the branch lies.

Date of experience: December 16, 2023

C
2 out of 5 stars

Horrible, banking institution

Truliant Federal credit Union is the worst banking experience I’ve ever had they cannot give you accurate information. When you call their telephone service you cannot get to your money through their ATMs. There is a constant wait at every branch teller. They’re very incapable of giving a quality service for your financial needs. I do not suggest anyoneto do banking with Truliant. Thank you.

Date of experience: December 5, 2023

JI
2 out of 5 stars

I was at the Mallard Creek location

I was at the Mallard Creek location, not very pleasant, very nasty attitudes, didn't try to help me out. Just sat there and looked me.

Date of experience: September 12, 2023

DW
5 out of 5 stars

Truliant is a great Credit Union

I worked at Truliant as the Director of Security and have read these reviews and of course they are from most who have abused their own credit, argued over their personally created problems, and have gone from one institution to another due to their own making. I dealt with all these complainers so I know! Most of the complaints stated herein are false. Truliant is not a bank, it is a credit union and operation is different than banks. Quit crying and just follow the rules!

Date of experience: July 2, 2023

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