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Too Faced Cosmetics is a prominent player in the beauty and well-being industry, specializing in high-quality makeup products. The company offers a diverse range of cosmetics, including foundations, eyeshadows, lipsticks, and skincare items, designed to cater to various skin types and beauty preferences. With a focus on innovation and creativity, Too Faced Cosmetics aims to provide customers with playful and effective beauty solutions that enhance their natural features. The target market for Too Faced Cosmetics includes makeup enthusiasts, beauty professionals, and consumers seeking cruelty-free and vegan-friendly products. By prioritizing inclusivity and self-expression, the company appeals to a wide audience looking for vibrant, trend-setting cosmetics that reflect individual styles. With an engaging online presence at www.toofaced.com, the company facilitates easy access to its product offerings and encourages customer feedback to foster a community centered around beauty and empowerment.
Too Faced Cosmetics receives overwhelmingly negative feedback, with many consumers expressing frustration over order issues and poor customer service. A significant number of reviewers report problems with order cancellations, lack of communication regarding their purchases, and unresponsive support teams.
For instance, several customers mention that their orders were never received or were canceled without notification, leading to feelings of disappointment and distrust. While a few individuals praise the brand for its cruelty-free stance and specific products like the "Better than Sex" mascara, these positive remarks are far outnumbered by complaints about product effectiveness, particularly with items like the Extreme Lip Injection, which many found underwhelming.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2026.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 1.0 | 1 |
| Nov 25 | 1.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | — | 0 |
| Feb 26 | — | 0 |
| Mar 26 | — | 0 |
| Apr 26 | — | 0 |
| May 26 | 1.0 | 2 |
| Jun 26 | — | 0 |
| Jul 26 | 1.0 | 1 |
| Aug 26 | — | 0 |
| Sep 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Too Faced responded within 24 hours with email instructions which I followed and their customer service team was able...”
“No lies,no false performance advertisements, no FAKE reviews and a customer service department you can actually conta...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: Too Faced Cosmetics is #5 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.0).
60 reviews of Too Faced Cosmetics. Filter by what matters to you.
Moje zamówienie zostało anulowane. Jako przyczynę podali błąd w systemie.
My order has been cancelled without any information or explanation. I ordered eyeshadows for my niece's birthday, such a disappointment.
Nonostante il sito fosse fatto bene e sembrasse affidabile ho ricevuto un pacco vuoto. Ho fatto il mio primo acquisto il 17 luglio, dopo aver atteso almeno 10 giorni che confermassero il mio ordine mi arriva direttamente una mail da Ups che aveva preso in carica il mio pacco. Questo pacco arriverà vuoto con delle cartacce e il foglio con l'elenco delle cose che mi sarebbero dovuta arrivare, e la data dell'acquisto che a loro risulta giorno 21 luglio e non giorno 17 come realmente è. Sconsiglio vivamente di acquistare in questo sito poco affidabile... adesso aspetto il rimborso dopo aver perso una giornata intera a chiamare e inviare le foto del pacco vuoto...
Been trying to chase them for a refund for several weeks now! Nobody replies to my emails whatsoever! So I’m without products and have a purchase sitting on my credit card waiting to be refunded! Really unhappy and think it’s shocking they don’t even have the decency to reply!
I have been trying to place an order but their website is a mess & a joke. I try to get some help on live chat & that has been 2 days now with no reply same as the phone 800#. I tried to make an account & it refuses to work correctly not allowing me to sign in then request verification # they never send. They took my money online as a "guest" since I can't sign into my account. But I can't get any verification on the order. I got 4 emails all saying conflicting things. 1 said I got a total refund even though I did not ask for 1. 1 said order is shipped. Then 1 claims I have no order at all. I have never in my life experienced such a joke of a company... customer service wise. If you finally get someone on chat as soon as you ask for help ( that is not placing an order) they disappear. There is so many makeup companies out there STAY AWAY from this scam. I have a feeling they maybe going out of biz. So unprofessional.
WARNING! I have been a huge fan of the 'Better than Sex' mascara for years now. Hands down the best mascara I have ever had. They have changed it!! The brush is thin and brittle and it has no way near the same effect. They are absolutely terrible now and a total rip off at £25.
Too Faced Cosmetics is a prominent player in the beauty and well-being industry, specializing in high-quality makeup products. The company offers a diverse range of cosmetics, including foundations, eyeshadows, lipsticks, and skincare items, designed to cater to various skin types and beauty preferences. With a focus on innovation and creativity, Too Faced Cosmetics aims to provide customers with playful and effective beauty solutions that enhance their natural features. The target market for Too Faced Cosmetics includes makeup enthusiasts, beauty professionals, and consumers seeking cruelty-free and vegan-friendly products. By prioritizing inclusivity and self-expression, the company appeals to a wide audience looking for vibrant, trend-setting cosmetics that reflect individual styles. With an engaging online presence at www.toofaced.com, the company facilitates easy access to its product offerings and encourages customer feedback to foster a community centered around beauty and empowerment.
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