Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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www.thornleygroves.co.ukAll reviews
1,000 total • Write a review
Showing 751 - 760 of 996 reviews
j
We fell into some debt and they was so…
We fell into some debt and they was so understanding and helped sort things out especially a woman what works fair are called Amanda o'harte she was so helpful angle who come and saved my family from being homeless if you ask me she deserves a pay raise an employee of the Month
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L
If you are private renting and…
If you are private renting and expecting a rent increase you should 100% question it if you think the increase seems far fetched. We received an email from Mathew Petit declaring our rent based on market value was looking at around a 30% increase £290pcm extra which is absurd. We were told to make an offer if we declined this amount but it would have to be ‘close’ to feed back to the landlord. Fortunately I have a contact number with my landlord direct which they were unaware of, so following a conversation with him it was the first he had heard about it and was not happy they had done this. I would be very cautious if you end up in a similar situation as I would say there is some foul play behind the scenes with this company. We have received an apology from them but the fact this happened in the first place is disgusting.
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K
A stress-free tenant change thanks to excellent staff
Since I have liaised with the right people, mainly Amber and Lucy, I couldn’t be more delighted with the service, care and attention I have received. I was very worried I needed to completely renovate my flat, but Amber convinced me this wasn’t the case and pointed out the areas that just needed a bit of attention. This took a lot of stress out of the whole procedure of changing tenant. I really can’t recommend Amber highly enough. She definitely needs a pay rise!!
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PG
Fantastic experience
The whole process was smooth and Liam was very helpful and quick to revert back of any query.
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GF
Getting in touch to resolve an issue is…
Received a quick and personalised response to the concerns raised. Felt listened to and valued. Issues resolved efficiently and faith restored. Many thanks, really appreciated.
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