Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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Company details
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www.thornleygroves.co.ukAll reviews
1,000 total • Write a review
Showing 261 - 270 of 996 reviews
DN
Had a viewing recently with Kelly…
Had a viewing recently with Kelly McDermott in Salford. I must say about Kelly's hospitality during my viewing. I have had more than 25 viewing in the past few months and dealt with many agencies and their accompanied viewers. This one was one my best experience, Kelly was able to answer all my questions without any doubt and the good thing is that Kelly knows what she doing. Many of previous viewings when i asked questions they informed will check and confirm. Kelly's Smiling face and very welcoming attitude was wonderful. Thank you so much Kelly
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EP
Imogen Windsor
Imogen recently carried out the moving out report for our property when our tenants moved out.. She did so with both professionalism and efficiency. She was fair in her observations and recommendations. She answered any questions in regard to the report speedily. She was a pleasure to do business wi
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AJ
Unresponsive agents
Unresponsive agents. Had to live without heating for an entire year in an accommodation arranged by them. No help provided on fixing the heating, multiple issues with the property for which we complained without any response, but they charged us for fixing those issues when we moved out.
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CD
Kelly showed us round a property
Kelly showed us round a property. She was very friendly and very informative
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Ss
Professional and friendly…
Kelly mcdermott shown me round a property in swinton. Extremely lovely lady. Friendly and informative.
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JJ
Professional Company-a pleasure to deal with
Karen & Amanda are a pleasure to deal with. They are courteous, professional and friendly and deal with enquiries/questions very quickly indeed. All in all an excellent experience-thank you very much. Jane Johnston
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EA
Poor Confusing and Sporadic Communication.
*poor, confusing and sporadic communication* Unfortunately after a year of Thornley Groves I do not want to rent from them again. I give one star because I believe their service has been of minimal standard. My issues are: 1. Poor and confusing communication from too many staff members -it is very hard to get in touch, especially with the right person. 2. A lack of will to sort out problems , - all issues must be reported via a system and not in person, it then is often ignored unless pressed. (This happened 3 times in a year) 3. Stressful messages sent with no warning, -if there is outstanding rent from one person the estate agents threaten court to all tenants without prior or direct contact 4. A confusing system, -thornely groves has 2 bank accounts and neglected to tell us they changed meaning that, once again they skipped to sending stressful messages instead of sending a polite notification informing us clearly if this change. A simple problem which should have been avoided. All of these things indicate a need for better communication and access to information.
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JM
Monton property viewing.
We viewed a property in Monton with Kelly from Thornley Groves Estate Agency. It was a pleasant, stress free experience where Kelly was very friendly and natural but extremely professional. She was very accommodating, answering all our questions and giving us time to assimilate the details of the property inside and outside. Highly recommend!
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