Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
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4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
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Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
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Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
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www.thornleygroves.co.ukAll reviews
1,000 total • Write a review
Showing 251 - 260 of 996 reviews
E
Thornley Groves made uni life a living…
Thornley Groves made uni life a living hell. With constant miscommunication and attempts to charge us with money we don’t owe, I have not had one good thing to say about them. One time we had 30 people viewing our house at the same time when there was only supposed to be 2, this was after the agent showed up an hour late to the viewing. I do not trust a single person that works there and they can all get bent
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MP
The team are working in a busy area
The team are working in a busy area, and they do respond to problems. I think they offer a good service both to the tenants and the landlords.
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AS
Imogen Windsor is great
Imogen Windsor is great. She has my best interest at heart as a home owner and endeavours to do the best for me at all times.
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D
Horrible customer service
Never answer the phone when try to call to fix a problem. Only open 9 to 5 so if any problem out of hours, have to call someone to fix it yourself. Flat was a mess when we first entered and though we cleaned flat when we left, we were fined saying it was dirty. We appealed this and won the appeal. Atrocious estate agents. Will never recommend renting or buying from them. Terrible customer service.
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GT
The worst experience ever. Good luck with your money.
We had the worst experience ever with Thornley Groves. In October 2023, the building we were living in was found to have very high risk of fire spreading due to flammable material in both internal and external cladding. As such, we were evacuated and relocated to an aparthotel in haste. It was agreed that the aparthotel was a temporary accommodation, and during this period we would continue to pay the rent as before (i.e. in advance on a monthly basis) until we moved. We moved out in late-November 2023. But it took them 2 months to return the deposit. And that was only after we chased it. There are also hundred pounds of overpayment of rent that should be refunded too, as we did not live the full month. We chased this together with the deposit refund from the beginning, the staff simply ignored this part. They have been very unresponsive. After many emails and calls, they admitted that the landlord owes us the amount. However, they have not been helpful. We need to constantly chase for updates, and all the update we got was basically "no response from the landlord. We do not hold the fund." We chased again in April and May 2024, but we have not heard back from them since then. In our opinion, it is irresponsible to suggest that they have no agency in this situation. They should refund us directly, and resolving the issue of payments with the landlord as a separate issue.
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SK
good house viewing experience
Kelly is good to open door for house viewing with pleasant attitude and patience to our enquiries.
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