Importants Frais de douane a rajouter
Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir
1.8
Poor
48 reviews
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💬Hasn't replied to negative reviews
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Review summary
Earnshaw Watches has room for improvement based on customer feedback. Customers particularly appreciate quality and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Love my Earnshaw watches
I have many Earnshaw watches and I’ve never had a problem with one. The company did send me the wrong watch once and they paid for the return shipping and sent me a replacement. I absolutely love their watches.
Disappointing Shopping Experience with Thomas Earnshaw
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order. After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency. If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
This is good app
This is good app
Company details
Information provided by various external sources
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Contact info
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Website
www.thomas-earnshaw.com
All reviews
48 total • Write a review
Showing 1 - 10 of 44 reviews
JB
Their customer service is terrible
Their customer service is terrible. They don’t respond and simply doesn’t care after the sale. I had to pay more than double for import duties on the watch, and a €150 watch ended up costing €320. Won’t recommend this brand
Date of experience: January 31, 2025
GV
Mauvais
Non précisé : taxes de douane et TVA à notre charge. Très joli, mais mécanisme très mauvais. Je verrai si je peux y mettre un autre mécanisme automatique. Passez votre tour.
Date of experience: January 11, 2025
FP
Entreprise domiciliée à Besançon ne…
Entreprise domiciliée à Besançon ne rime pas avec qualité. Quand le Sav de Earnshaw (3 interventions en 2 ans....) vous recommande d'utiliser le remontoir régulièrement pour éviter qu'elle ne s'arrête, pour une montre "mécanique automatique" c'est le comble. Après la dernière intervention sous garantie en décembre 2024 ( remontoir et système de balancier HS) je constate que le "balancier" ne fonctionne toujours pas comme il le faudrait, il ne fait que de bouger sans qu'il ne fasse son office. Mis à part l'esthétique, c'est tout. C'est un produit Kleenex. Si vous souhaitez changer, choisissez plutôt une Kelton ou une Lip. C'est moins cher et plus fiable.
Date of experience: December 21, 2024
J
Jasmine
US
What a rubbish and cheap watch
Bought an Earnshaw watch as an engagement present for my husband, from Gold Coast Australia in 2017. They look absolutely beautiful and unique and the story of how long they last!!!.... BUT, his fell apart on his 3rd wear. No watch makers could repair it and the shop in GC closed down. To get the Earnshaw Company's service and repairs is very difficult. Watch makers said it would cost more to fix and buy parts as to what the watch is worth. How very disappointing and very angry.
Date of experience: September 20, 2024
M
MT
US
Broke after 6 months, No response from them
My husband bought a watch from them about 6 months ago, then it stopped working. He contacted the customer service via email immediately because it was still under warranty. And 3 weeks passed... No single response from them.
Date of experience: September 14, 2024
SB
A very good purchase.
The watch has a very beautiful dial, especially when in the light. However, after a year of use, it broke. I emailed Earnshaw about the watch, and they answered straight away even though I bought it from a different website. I sent the watch, and it got repaired and is now fully functional. The watch I bought was the ES-8230-02 in Marseille Blue. The dial was 42mm and had sapphire glass. It was a skeleton, and the dial was blue with gold hands and gold roman numerals as the numbers. They say the movement is in-house. However, I think it is probably a Miyota movement. The strap is leather, I am not sure if it is real leather, but it is really comfortable. The weight of the watch is good. It is a open back, so you can see both the front and back workings. The crown had indents for better grip. The buckle has an "E" sign which looks quite good.it has "EARNSHAW" written on the buckle too. Overall, I am satisfied with this purchase.
Date of experience: August 1, 2024
A
Axeleven
US
Esthétique mais peu qualitatif
Très belle montre d'un point de vue esthétique. Moins d'un point de vue qualité comme pouvait le laisser penser le prix. Avec en moins d'un an nécessité de renvoyer 2 fois en réparation, sachant que en plus la garantie de 2 ans ne couvre pas tout obligeant le client à payer lui même les réparations.
Date of experience: July 31, 2024
JK
Worst support ever
Worst support ever. 0 help and a lot of hidden costs. Strongly advise to consider another brand.
Date of experience: July 19, 2024
MB
Juste du style
Juste du style. La montre perds 5 minutes toutes les heures et l’aiguille des heures est mal calée, elle indique 5:00 à 16:30. Montre déjà renvoyée et retourner avec le même défaut. Ne vous faites pas d’illusion à ce tarif…
Date of experience: May 26, 2024
LA
Beware fake Thomas Earnshaw Purchased automatic watch for Xmas
Purchased automatic watch for Xmas. Wasn’t working correctly Contacted company which turns out is in Hong Kong and not in uk Can’t return it within their 30day period as it was a xmas present and I received it on 18dec. They have offered to refund or replace if I can send it within 3 days. I have decided not to send it as I certainly don’t trust them at all. Their customer service is totally abysmal. Bought watches from company with this name in the past but it was a uk company and never had any problems. I certainly don’t believe that this is a genuine company
Date of experience: January 9, 2024
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