Review summary

The Travel House is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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I am absolutely appalled by my…

I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation. Despite repeated follow-ups, there was no proactive communication from their side. When we finally managed to reach them, we were told the ticket had not been issued, despite the fact that payment had already been taken. To make matters worse, they have not provided any valid evidence of a refund. Every attempt to get a resolution has been met with evasive responses and a complete lack of accountability. This is not just poor service, this is outright fraudulent behaviour. No reputable travel company operates in this manner. I strongly urge others not to trust The Travel House under any circumstances. This has been a deeply frustrating and distressing experience.

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Fast response and reasonably priced air…

Fast response and reasonably priced air fares.

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A
Title: Fraudulent Travel Company – Beware of "The Travel House"

Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different websites via Skyscanner, I received a call from someone claiming to be a travel agent from "The Travel House". They offered me a flight deal that was significantly cheaper than what I had seen online and asked me to make payment over the phone. Trusting their presentation, I provided my credit card details and was charged £1,556.92 on 29th July. Shortly after the payment was processed, the agent blocked my number and became completely uncontactable. I reached out to The Travel House, who confirmed there was no booking under my name and advised me to report the incident by email and dispute the charge with my credit card provider. The transaction on Credit card appeared as: THE TRAVEL HOUSE LTD WEST DRAYTON +44 208 145 0027 This is a serious complaint against The Travel House for misleading customers, taking payment under false pretenses, and then cutting all contact. I demand accountability and a full refund. This conduct is unacceptable and must be investigated immediately.

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My review is specially for Mr Russell which been very helpful during my booking every company should have a wonderful staff like him which make the company in hight level with customer satisfaction

Quick service and helpful staff

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Showing 11 - 20 of 996 reviews
NC

Simple and straightforward thanks

Simple and straightforward thanks

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R

Excellent

Found ticket on Kayak. Travel House website smooth with no glitches. No hidden costs. Ticket £ 40 cheaper than same flight last year. Etickets arrived quick. Excellent.

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AM

Keep up the good work Rate didn’t change what was shown was…

Rate didn’t change what was shown was given, email confirmation received immediately after payment and e-ticket email the next day Superb

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c

Good service

I have never used The Travel House before but got an amazing price for a business class seat and received all the airline documentation within a few hours - very happy with their service

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JS

great customer service

great customer service

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DP

Very efficient booking procedures

Very efficient booking procedures, prompt reply for any information needed. E-Ticket was issued within 24hr of booking. No hassle at all.

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EG

Hold and cabin baggage

Brad was very helpful and explained the options available regarding our booking. He arranged for us to add checked baggage to our booking as it wasn’t included at the point of booking. Only 7kg cabin baggage was included in the price!!

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cC

The call handler was very polite and…

The call handler was very polite and efficient

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JS

Does what it says on the tin

Flight booked successfully and flew out and back as scheduled. Communication and booking system feel somewhat sketchy but registered and confirmed flights with airline. The flight times did need to be changed but they communicated this clearly and in advance. Tickets brought through Travel House were fully recognised and honnoured by American airlines and there was no problem connecting flights when inevitable flight delays occured. An excellent low cost ticket wholesaler.

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JW

Does exactly what it says on the tin

Does exactly what it says on the tin, very easy booking and received my e-tickets within 15 minutes of booking, follow up email just to confirm I had received it from someone called Sofia, have never used this company before but will have no problem with using them in the future if the need is there, very easy booking, very good prices and as yet very good aftercare

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