Review summary

The Car Buying Group receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

Refused to by a previously registered diplomatic vehicle

Refused to by my car because it was previously registered a diplomatic vehicle. Gave no reason or explanation. Useless company, vasting my time. They mention resale restrictions and company policy making it inpossible to buy formerly registered diplomatic vehicles. This BS, there are no restrictions on selling that kind of vehicles. If it is their policy, they should inform about it in advance, not waste the customers time.

C
A simple and convenient way to sell your vehicle.

This was an experlent way to sell my car quickly and easily. Connor Mountain was particularly helpful in this process after I had filled in the online questionnaire. Everything went smoothly and the payment was promptly maid before the vehicle was driven away. Many thanks to the whole team

d
Excellent service from Craig and the…

Excellent service from Craig and the team the collection driver was well mannered and courteous all in all a first class experience and can recommend to anyone selling their car

AS
It was really easy to do

It was really easy to do, smooth transaction. very nice people. Answered any questions and paid instantly. Would highly recommend these. My car didn’t get picked up so I took it in and they arranged transport for me home, really thoughtful.

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All reviews

1,000 total • Write a review

Showing 971 - 980 of 996 reviews
kp
5 out of 5 stars

simple and easy

The selling process was made simple and easy. Staff was friendly and approachable.

Date of experience: April 9, 2024

MK
4 out of 5 stars

Very impressed with the service er sold a car through a company…

I've never sold a car through a company like this,so was sceptical to say the least.I was phoned by a advisor and given a price over the phone for my,2006 BMW 3 Series,with very low mileage in excellent condition.It was booked in for collection for the Monday and had to wait in all day,but they finally turned up at teatime.I must say Colin and his colleague were very helpful and respectful.I did wonder if they would try it on with the original valuation,but no exactly the same.My only reason I did not give a 5 star review is,the 40 minutes wait to get the money into my account.

Date of experience: April 9, 2024

S

Sue

US

5 out of 5 stars

This company sold my car with the professionalism and support every driver selling their car deserves

This company sold my car with the minimum fuss and maximum efficiency coupled with sound communication and support at every step. It has been a breath of fresh air. After two really BAD experiences with another company, showing desperately poor communication, an attitude that I didn't really matter and total failure to follow through to complete the promised sale of my car, TWICE, my experience with The Car Buying Group came as a very pleasant surprise. It has been a joy doing business with them, & I would not hesitate to recommend them to anyone selling an older car. I previously sold a newer car to their partner company Motorway, again with the same good service throughout - just wish I'd known about The Car Buying Group for older vehicles before I wasted my time on other, unreliable companies.

Date of experience: April 9, 2024

E
5 out of 5 stars

Great experience

Great experience. Was honest about quotes I had from other companies and Jamie Taylor got back to me the same day beating this quote by £300. Arranged to drop off at their depot all within 3 days and price quoted was paid within minutes! Will definitely use again, thank you!

Date of experience: April 8, 2024

c
5 out of 5 stars

reasonable deal simply transacted .

reasonable deal simply transacted .

Date of experience: April 8, 2024

PF
5 out of 5 stars

Everything handled very efficiently

Everything handled very efficiently. Andy the collection driver very charming and the bank transfer went through very efficiently.

Date of experience: April 8, 2024

rb
5 out of 5 stars

Quick and easy sale.

Simplicity itself. No hassle and the car was collected from my drive on the date and time agreed upon. Couldn't be easier. The money was in my bank account before the car left my drive.

Date of experience: April 7, 2024

L

LB

US

4 out of 5 stars

Courteous staff

Courteous staff. Easy systems. Clear instructions

Date of experience: April 7, 2024

M
5 out of 5 stars

Great service

Called these guys, sent a few photos, agreed a price, they collected included in the deal and made the payment to my bank on the day of collection. Hey can't be bad to that and all sorted in 3 days 🥳👏

Date of experience: April 7, 2024

MR
1 out of 5 stars

Worst Company Ever

I had an absolutely dreadful experience with The Car Buying Group. After agreeing on a price three days prior to collection, I wasted my Saturday . When the driver showed up, their agent called me and had the audacity to try to negotiate the price again(the new price was £1000 less), despite our prior agreement. I provided them with all the information they asked for over the phone, only to be treated with disrespect and dishonesty. Save yourself the headache and avoid this unprofessional and unreliable company at all costs. In response to the company’s reply: I told your agent during our first call that I could not locate the service history. He said that’s fine and proceeded with the quote and arranging the collection of the car. This is what bothered me. I was honest from the get go - the agent should have said that this would impact the price he offered me on the phone. I would not have arranged it if I knew the final price.

Date of experience: April 6, 2024

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