teapigs

I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.

This is my first order from teapigs. After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?" My order turned up today, right on schedule. However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢

No delivery was attempted

Lovely tea as always. Well packaged and arrived in great time.

Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.

This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.

Love this tea. Got subscription. Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!

Have not had customer service that good in a long time! Sophie was efficient and kind.

Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!

I have been drinking teapig peppermint tea for years. The quality and taste can not be beaten. I love the option of buying my teas in a larger bulk

This company refuses to comply with the GDPR and do not respond to data deletion requests. I will report the to the ICO and take legal actions to get my data forcefully deleted. UPDATED Thank you for replying to my review. The email address is active but for some reason the email didn't arrive. There's no reason for you to send a letter as I accept this review as confirmation. I will be checking my account again on the 10th to see if it's been deleted.

So pleased to be able to buy one of the great Joseph Joseph bottles again, have two smaller ones but lost cap to one - now I can use smaller one again and have larger one for travelling! Great service, prompt delivery and environmentally packaged :)

Love the tea, prices and company's good service.

Outstanding service!!!! I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

Really easy website to follow. And a really tasty cuppa.

Excellent as always! Quick dispatch and delivery! Great range of teas, went for a mystery box and was not disappointed! Got so much for the money! Lovely free gifts too, added bonus! Excellent! Thanks teapigs!

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

Great taste and quality ! Prompt delivery) Thanks

Great service and excellent product!

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.