teapigs

Hello, I placed my order 13 days ago directly from your website. Still haven’t received anything. After 10 days I received an email saying that it’s been despatched. Today I noticed the second day the same tracking message -Royal Mail is waiting for the parcel. It’s been 2 days and counting even to get into the chain. Then I’ll be waiting for the actual delivery on top of that. What is going on Teapigs? You clearly don’t value your customers. Only 40tea bags!! It was my first online purchase from you and needless to say it’ll be the last. Anna

My parcel has come damaged and wet on its journey, one of the packs was for a birthday present as box is ripped. Now free sample in box either

Ordered on the 6th April, payed £4 for delivery, supposed to be delivered within 3-7 days, and it still hasn’t been dispatched yet, it’s been 8 days already!

I appreciate the company's communication and adding my country to the shipping list. Teas are of excellent quality. I especially like the tea temples are made of biodegradable plant starch.

It’s taken rather a long time for my order to be dispatched. 10 days and I’ve just been informed that it is awaiting pick up from the courier. No previous contact either.

Placed an order on the 4th of April and it still hasn’t arrived paid £4 for postage No contact to say where the product is or why it’s delayed won’t be ordering again

Firstly I ordered a set of taster T apigs and a varity of other flavors as my sone has purchased before and told me they were very nice. When the Tpigs arrived they were packaged well, however I was unsure how to brew some of the flavours correctly for optimum taste. I emailed the customer services team who went beyond helping me, they looked sat what I had purchased and sent me directions for brewing them all and are going to see if its possible to add brewing notes to the packaging.

In my dealings with teapigs I have experienced very helpful and efficient responses, and always got a very positive outcome.

I bought a faulty box of tea bags which had split and I was unable to use. I contacted tea pigs and received a reply promptly the next morning from Kira who asked for details of product number etc and apologised for the fault of the purchase. I have now received an email to say I will be sent a new box. Very happy with how my complaint was dealt with nd how quick it was, thank you Kira

There was a slight snafu with my order but Kira sorted it…above and beyond what was necessary. Otherwise a great service and brand.

I have always drank tea pigs green tea I’ve tried other teas and this is by far the best quality, I had a small issue with a couple of split tea bags and contacted customer service , kira was wonderful, replied immediately and sent out a full box .delicious top quality tea and lovely efficient customer service

I had a bit of an issue with delivery and Kira sorted everything out for me. I genuinely can’t complain about the Customer service. If there is an issue Teapigs will attempt to fix it immediately.

I don't why it's taken so long I paid £4.00 shipment and I could have purchased on Amazon prime for free next day delivery...poor show I'm afraid

I was very annoyed but Rachel understood my issue and corrected immediately. Thank you

I am a Japanese living in London. On my return I had a question about the Earl Gray strong fragrance from teapigs, a gift for my mother. teapigs staff were quick to respond and their explanations were thorough, detailed and reassuring. Thank you! I love teapigs even more! Next time I visit a physical shop I will also buy a special bottle to store a large amount of tea packets: ❤︎

A few of my tea satchels broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email literally in about 10 minutes and was so thoughtful and kind! I sent her a picture of my package so she could reach out to the manufacturer and get team will be sending me a replacement. Lovely people, great tea and even better customer service, thanks Kira!

The service given has been prompt, helpful and as needed. Couldn't ask for any better.

I can’t believe you charged me £5 for one teabag. I was under the impression I was being charged £1 for a sample. You have taken £5 from my bank account. Daylight robbery. At least Turpin wore a mask.

My main problem was when trying to very carefully take the paper tab off the bag, so you can get it over the cup, it made a hole in. On 3 bags! I only purchased 6 to try and had to pay £4 shipping. So I've paid £10 for 3 teabags. Not happy

Just opened our last bulk purchase of the Mint temples and there is loose tea in the box we opened so checked all of the bags and 70% of them are split. Sadly to say after year and years of being a loyal customer we are ABSOLUTELY disappointed in the quality of tea pigs manufacturing quality. We have had quality issues with the last 3 orders. It’s time we searched for a different company to supply our tea. After talking to the manager he advised me that “no one else is having this issue (I forwarded him one of the customer service email that said they where having issues with the product and where moving production in house as of September and we would have to wait until then for replacements. ARE TeaPigs allowed to sell known faulty products ? Yours totally let down