Excellent customer service
Excellent customer service. Would recommend.
Taylor Rose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and poor quality.
Excellent customer service. Would recommend.
Taylor Rose provided a professional service. Irushi Gunathilake and her legal assistant, Amandi Perera were responsible for our conveyancing. They regularly kept me updated throughout the process. They were excellent!
We had fantastic service from Helen Bean while buying our first family home. She worked incredibly quickly without ever missing a detail—thorough, professional, and always on the ball. Couldn’t have asked for better support through the process. Highly recommend!
Very pleased with the best service and the advice provided. Highly recommend the professionals at Taylor Rose.
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www.taylor-rose.co.uk1,000 total • Write a review
Thanks to Clare at Taylor Rose who did a great job handling the sale of our house. She was very supportive and professional. Thanks for all you help.
Date of experience: June 19, 2025
Verandra at Taylor Rose did a fantastic job handling the purchase of our first house. He was on the ball at every stage of the process and able to offer the very reassuring benefit of his extensive experience along the way. We would happily use Taylor Rose (and especially Verandra!) again and have no hesitation in recommending him to others... Thank you!
Date of experience: June 18, 2025
I received an outstanding service. Daljinder was expert, friendly, professional, authentic and completely on top of the whole process. Her customer service was excellent, I never had to chase her. Her communication was fantastic. I trusted her knowledge and opinions; all of her advice was spot on. An outstanding experience, I couldn't recommend more highly.
Date of experience: June 18, 2025
US
I've done several property conveyances with this firm totalling millions of pounds so I know how they operate. The first couple of deals went ok then more recently the solicitor I was using started slowing down and left the firm. The handover to a new person was ok but I received a fee rebate for the slow service. But in the latest deal, a small land sale, TR plumbed new lows in client service about which I had to make a formal complaint. I've dealt with lawyers privately and professionally for 40 years and I've never known such poor client service. Key factual shortcomings include: - making my wife and I go through the entire client onboarding process (as required by law) once again with no attempt to smooth the process - forgetting to get my wife to sign the terms of business until completion day (!) - failing to phone or return emails consistently throughout the process so there was no timetable or expectation management whatsoever - key solicitor going to a conference on the day of completion thus delaying completion as she had not deputised anyone - when contact was finally made, being told curtly my solicitor was 'going to put the phone down' - failing to prepare our bank details until after completion - being unable to contact the client care team on several occasions (they start work at 9.30 but you have to wait for their systems to warm up) - realising a week after completion the land map was not signed and asking for it to be posted 'urgently' - a complete lack of understanding let alone apology of any sort Doubtless their engagement policies allow them to believe this is acceptable but clients will move with their feet. As for the solicitor I dealt with it's fair to say I look forward to dealing with a more polite and frankly more competent AI replacement. Interesting too how keen they were to get me to amend my review so no one could be named :)
Date of experience: June 18, 2025
I used Taylor Rose for a property purchase and they were outstanding. Quick communication, knowledgeable team, and a smooth experience.
Date of experience: June 18, 2025
Fantastic service from Taylor Rose. The portal was easy to navigate and clear what I needed to do. Mr Parmar helped navigate through the buyer's queries and demands to exchange and complete in a very short timeframe. His communication was great - a mixture of email and phone calls to ensure we hit each milestone.
Date of experience: June 18, 2025
Toby Clamp has been nothing short of excellent. Being able to speak directly and not have the hassle of admin assistants or multiple people on the case was very refreshing, and Toby is knowledgeable, friendly and reassuring. The feeling estimate was marginally higher than a couple of other quotes I received however I could not recommend him more, and will not hesitate to acquire his services in the future. The Taylor Rose portal is user friendly, with everything possible being completed online.
Date of experience: June 17, 2025