Tandem Bank

I had a great experience.The staff was friendly, professional, and not pushy at all. I strongly recommend anyone to try them.do not give hesitation.

My son organised car finance on a vehicle but on inspection of the vehicle he declined to proceed with the car and the finance agreement he’s chased and chased for confirmation of the finance agreement cancellation and received nothing, despite it being within the cooling off period. And now they’ve taken the finance payment from his bank account!

Quick and easy car finance for people with limited credit history, I was tired of buying old and knackered cars for low money, managed to get finance that was a decent sized budget, for a payment plan I can afford

Recently set up a car loan through Tandem bank process was easy and straightforward they contacted me on numerous occasions throughout the process to make sure it right and affordable for me can't fault them

Really easy process phoned u car finance approved straight away drove my car home 48 hours later

Would highly recommend

Being at my age i didn't expect to get a loan, but i did the whole experience was great from being to end, the person who dealt with my application (Hamza) was so patient with at no time did i feel under any pressure to put my name to any contract. All in all a very good friendly experience. Would definitely recommend them to anyone looking for a loan.

Very helpful no going round houses just straight to the point excellent service top rate

Yet another 1 start review because i can't mark them any lower.... When the BoE increases the rates, Tandem increase the rates, and then some.... When the BoE reduce the rates, Tandem do sweet FA! I email them every single time the BoE drops the rates, and not once have they ever said, yes, you will receive a letter soon with a reduction in payment. Is this even legal?! Do they not have to comply with BoE rates, on top of their own crappy APR as well... 2018 I had to embark on a contract with this company (who have changed their name twice in that short time period). When they were 1st Stop, they were actually quite decent to deal with, then both company names after that, couldn't give a flying toss about their customers... AVOID AT ALL COSTS - I DON'T CARE HOW DESPERATE YOU THINK YOU ARE, FIND ANOTHER WAY!

Worst customer service

Awful. No customer support, chat slow and unhelpful. Reluctant to return funds.

AWFUL Just avoid - get a loan from the bank and not this shambles. They don't even reply and don't care about customer service

Claire answered my query very efficiently in a friendly and clear manner.

We took out A Loan with British Gas & provided by Tandem Bank who Installed New Combi Worcester Greenstar 8000 Life in August 2022, we decided to pay monthly for 3 years first payment 1st September 2022, three years has passed quickly so now fully paid £3700, The boiler has been Excellent with no problems and that we have it serviced annually by British Gas.

I recently reviewed all outgoings and decided that clearing outstanding debts as a priority, tandem was one. Getting them to communicate appropriately with an outstanding amount has proven to be a challenge, ive emailed, rang and emailed the complaints department only to recieve a letter saying I owe money. I know that genius however I keep asking for an outstanding bales and so far nothing. I will have to go to the Ombudsman. This is completely unprofessional. Update, im told im not in arrears but keep receiving messages, still not had a outstanding amount, their own complaints department say they can't stop demand for payment though they day im not in any arrears, and never have been. I still am no closer to resolve this. I have 8wks to wait before I can pass this to the Ombudsman. Tandem, sort it out. Still receiving text messages and automated calls. I consider this harassment as not only have I passed this to their complaints department. ALL I WANT TO DO IS PAY ANY OUTSTANDING BILL, IS THIS CLEAR ENOUGH TANDEM, ive now changed this for my experience to a one star Trustpilot, this is a blatant attempt to silence my experience. They have the details and I've placed their name and department in the additional information request. Also to update is that I recieved an email from this complaint department employee and it start with " good morning Stu". That's not my name, what bank does this....none.

Person I spoke to on the phone was very helpful and gave me a lot more of an understanding of how things work

Excellent customer support from Tandem, through a harrowing experience with a car dealership. Jamie Havill from the specialist complaints team helped me return a vehicle that had major engine issues from day one, communication was second to none. I truly believe I’d have lost a lot of money if it wasn’t for the expertise, knowledge and helpfulness of Jamie, so a big thank you. I can highly recommend Tandem for your needs, whatever that may be.

Gaz was absolutely unreal. I had a query with a payment on my VT and he told me to hold on 2 minutes and he came back with all of the information I needed and more. He helped me set up a monthly payment and was just overall an extremely nice bloke!! Highly highly recommend him. Gaz, if you’re reading this, you’re a credit to the company mate. Thank you so much for your help! You’ve made my weekend.

Great service on the call

I informed Tandem I wanted to take my car abroad, as required by the contract. Nowhere in the agreement does it state any restrictions, only that you must notify them. They asked for return tickets, full itinerary, guarded parking details, and comprehensive European insurance (which I paid for), plus other documents. I complied with everything, spending hundreds of pounds in the process. After three calls and constant chasing, they finally sent their decision to deny my request just 4 hours before departure, citing only “internal considerations.” No clear policy was shared, even when I asked about future travel rules. Because of their last-minute decision, I lost over £1,300 (tickets, extra insurance, pet passport, pet care, new flight tickets) and had to buy emergency flights for the family to avoid ruining my trip. This experience was stressful, costly, and completely avoidable. No transparency, no accountability. Extremely disappointed.