Tandem Bank
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I recently reviewed all outgoings and…
I recently reviewed all outgoings and decided that clearing outstanding debts as a priority, tandem was one. Getting them to communicate appropriately with an outstanding amount has proven to be a challenge, ive emailed, rang and emailed the complaints department only to recieve a letter saying I owe money. I know that genius however I keep asking for an outstanding bales and so far nothing. I will have to go to the Ombudsman. This is completely unprofessional. Update, im told im not in arrears but keep receiving messages, still not had a outstanding amount, their own complaints department say they can't stop demand for payment though they day im not in any arrears, and never have been. I still am no closer to resolve this. I have 8wks to wait before I can pass this to the Ombudsman. Tandem, sort it out. Still receiving text messages and automated calls. I consider this harassment as not only have I passed this to their complaints department. ALL I WANT TO DO IS PAY ANY OUTSTANDING BILL, IS THIS CLEAR ENOUGH TANDEM, ive now changed this for my experience to a one star Trustpilot, this is a blatant attempt to silence my experience. They have the details and I've placed their name and department in the additional information request. Also to update is that I recieved an email from this complaint department employee and it start with " good morning Stu". That's not my name, what bank does this....none.