Suzuki Motor of America, operating under the domain www.suzuki.com, is a subsidiary of Suzuki Motor Corporation, focusing on the distribution and marketing of a diverse range of vehicles and marine products in the United States. The company offers a variety of motorcycles, all-terrain vehicles (ATVs), and automotive solutions, catering to both recreational and practical transportation needs. Additionally, Suzuki Marine USA provides a selection of outboard motors and marine products, aiming to serve boating enthusiasts and marine industries. The target market for Suzuki Motor USA includes consumers seeking reliable and innovative transportation options, as well as outdoor adventurers interested in motorcycles and ATVs. The company's offerings appeal to a wide demographic, from casual riders to serious enthusiasts, and aim to provide quality products that enhance the overall riding and boating experience. Suzuki Motor USA emphasizes a commitment to customer service and satisfaction, ensuring that clients receive the support they need throughout their ownership journey.
Reviewers express a mix of satisfaction and frustration with Suzuki Motor of America. Many customers appreciate the new motorbikes, highlighting their quality and performance, with one reviewer praising their 2004 Eiger as a beloved model.
However, there are significant concerns regarding warranty issues, particularly with battery replacements; one customer reported a refusal to replace a damaged battery despite being within the warranty period. Additionally, there are complaints about the purchasing experience, with one individual expressing dissatisfaction with a vehicle bought from a dealership. While some consumers celebrate their new Suzuki models and the service received, the negative feedback regarding warranty claims and customer service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.4 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.4 out of 5 (fair) | 67 out of 100 | — | 5 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Suzuki Motor of America is #5 of 5 on overall rating in this group.
5 reviews of Suzuki Motor of America. Filter by what matters to you.
Over a year ago
I am not sure about the new motorbikes, but I have a 2004 Eiger and still love it. I also had an old 125TC, and it was a gem.
Over a year ago
Very unhappy with car purchased from suzuki in kettering on christmas eve. My son fell in love with corsaon auto trader and although they were 100 miles away from me we phoned them and requested a vi... See more
Over a year ago
Den bedste behandling får man ved RAF Motors i Horsens / ;vores nye Suzuki xcross har lige været til 10000 km service ,det er så dejligt man får bragt en låne bil hjem til en selv og de kommer med di... See more
Quick answers to the questions people ask most.
Yes, Suzuki Motor of America is a legitimate company with numerous verified customer reviews. They maintain a solid rating based on real experiences, showcasing both positive feedback and areas for improvement.
No, Suzuki Motor of America is not a scam. The company has many verified reviews, indicating a mix of customer experiences that help inform potential buyers about the services and products offered.
Suzuki Motor of America offers a range of vehicles, including motorcycles and cars. Customers have positively reviewed models like the Hayabusa and Eiger, highlighting their performance.
Suzuki Motor of America typically accepts various payment methods, including credit cards and financing options, though specific methods can vary by dealership.
Suzuki addresses customer complaints through their support channels and aims to resolve issues directly. However, some customers have reported challenges, such as warranty claims for battery replacements.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 40% are 1–2★.
I am not sure about the new motorbikes, but I have a 2004 Eiger and still love it. I also had an old 125TC, and it was a gem.
My 2014 Suzuki S-cross within warranty period broken down; RAC assisted at site, found that battery is damaged and need to be replaced. They started the car with external battery and suggested to go to nearest dealer to get it fixed immediately. I have to keep the car started for an hour and drove long enough to keep the battery working till next day when I have to start it to Service centre. Next day On checking,JEM SUZUKI said battery is perfectly alright so can't replace. They didn't care about how a battery within warranty period stopped functioning the day before and had to charge externally. I have handed over the detailed report from RAC saying what happened, what was their test result and suggestion Suzuki service still didn't bothered. I doubt the credibility of their testing and am disappointed in customer service offered by Suzuki through JEM. My warranty will expire in 2 days they're trying push 2 days forward so that they can charge me for the battery. Will never trust Suzuki any more..
Very unhappy with car purchased from suzuki in kettering on christmas eve. My son fell in love with corsaon auto trader and although they were 100 miles away from me we phoned them and requested a video. This showed an immaculate car, salesman said paintwork was immaculate and showed around most of car. Admitted steering when was peeling a bit but car had brand new mot and been checked at their garage and had 12 months warranty. So made an effort and took my son 100 miles there on xmas eve. Car had big dent/scratch down door, two on rear bumper! negotiated 200 off to get fixed and brought car. Ten miles down road started to sound really loud. Wheel bearings gone! how could they not have noticed and how did it pass MOT! Also got a dent in roof which we did not spot! Feel like I've been well and truly conned and have an upset son. now patiently waiting for them to reopen after xmas break, doubt will get anywhere! bet they glad to be rid of it, very upset with a supposedly well thought of dealership.
Den bedste behandling får man ved RAF Motors i Horsens / ;vores nye Suzuki xcross har lige været til 10000 km service ,det er så dejligt man får bragt en låne bil hjem til en selv og de kommer med din egen bil igen om aftenen ,
Suzuki Motor of America, operating under the domain www.suzuki.com, is a subsidiary of Suzuki Motor Corporation, focusing on the distribution and marketing of a diverse range of vehicles and marine products in the United States. The company offers a variety of motorcycles, all-terrain vehicles (ATVs), and automotive solutions, catering to both recreational and practical transportation needs. Additionally, Suzuki Marine USA provides a selection of outboard motors and marine products, aiming to serve boating enthusiasts and marine industries. The target market for Suzuki Motor USA includes consumers seeking reliable and innovative transportation options, as well as outdoor adventurers interested in motorcycles and ATVs. The company's offerings appeal to a wide demographic, from casual riders to serious enthusiasts, and aim to provide quality products that enhance the overall riding and boating experience. Suzuki Motor USA emphasizes a commitment to customer service and satisfaction, ensuring that clients receive the support they need throughout their ownership journey.
This profile hasn't been claimed by the business owner.
