Suzuki Motor of America
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Refused to replace damaged battery within warranty
My 2014 Suzuki S-cross within warranty period broken down; RAC assisted at site, found that battery is damaged and need to be replaced. They started the car with external battery and suggested to go to nearest dealer to get it fixed immediately. I have to keep the car started for an hour and drove long enough to keep the battery working till next day when I have to start it to Service centre. Next day On checking,JEM SUZUKI said battery is perfectly alright so can't replace. They didn't care about how a battery within warranty period stopped functioning the day before and had to charge externally. I have handed over the detailed report from RAC saying what happened, what was their test result and suggestion Suzuki service still didn't bothered. I doubt the credibility of their testing and am disappointed in customer service offered by Suzuki through JEM. My warranty will expire in 2 days they're trying push 2 days forward so that they can charge me for the battery. Will never trust Suzuki any more..