I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
4.7
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Superdrug Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very…
Courtney was a great help very professional service
Returning a SIM card
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.superdrugmobile.com
All reviews
999 total • Write a review
Showing 1 - 10 of 995 reviews
KS
Excellent experience
Excellent experience I was helped by Mateusz with a billing issue. He was really helpful and resolved my issue in less than 5 mins. I have been a customer with superdrug mobile for more than 3 years. And I have never had a problem but if I do its always dealt with quickly and efficiently
Date of experience: July 16, 2025
MP
Thank Nazia
Thank Nazia , you were very helpful and understanding. Great service . Appreciate your support. Kind regards. JA
Date of experience: July 14, 2025
R
Rosemary
US
I was having issues with my network not…
I was having issues with my network not being able to send texts or call. I went on the webchat and Nazia was so helpful she talked me through the process of updating the APN details for some reason they were all muddled up. She was kind, and talked me through everything. Even when she wasn't sure she still found the support to guide me. My network has now been restored and I am able to text again. Very good customer service she is a wonderful asset to the team. She deserves good praise from her manager. Recommend super drug webchat nothing is ever a challenge.
Date of experience: July 10, 2025
RK
Carmen helped effectively with…
Carmen helped effectively with cancelling my plan.
Date of experience: July 10, 2025
SR
Very helpful support staff
I recently bought a data sim while on holiday. I found the website absolutely horrible to navigate, both to set up and to cancel the auto renewal but thank goodness for the great staff on the help desk! Nazia specifically helped me today and she was great!!
Date of experience: July 10, 2025
PS
Courtney was super efficient,friendly…
Courtney was super efficient,friendly and helpful on the chat today when I had a query about data roaming! One of the best 'Chat' experiences I've had. Thanks Courtney.
Date of experience: July 10, 2025
Jp
Carmen was amazing help
Carmen was amazing help! Very efficient and informative 😊
Date of experience: July 9, 2025
RO
Quite easy to set up.
Quite easy to set up. So far, there is coverage where ever I've been. Good value.
Date of experience: July 9, 2025
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