Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

856 total • Write a review

Showing 21 - 30 of 852 reviews
MW
5 out of 5 stars

No connection but all sorted now

Had no connection for a week but rang the helpline everyday and the gentleman I spoke to was very polite and patient with me.must have been fed up of hearing my voice to be honest.But I now have Internet so we'll pleased.

Date of experience: July 8, 2025

TS
5 out of 5 stars

Squirrel Internet installation.

I found the experience a seamless one changing from my old broadband company to yourselves. I was assisted to change my email address and kept up to date on all the changes and progress at all times. The installers at Squirrel internet arrived on time and the installation was discussed first. We worked with the installers and engineer to connect us up to the internet Which was done quickly and left no mess. I am now up and running and can’t only speak highly of Squirrel Internet.

Date of experience: July 8, 2025

KB
5 out of 5 stars

So far so good

So far so good, easy installation, no hiccups.

Date of experience: July 7, 2025

PC
4 out of 5 stars

So far so good

Installation was very efficient and the coverage seems to be better than KC

Date of experience: July 7, 2025

S
1 out of 5 stars

Shocking provider & customer service

My contract with sky was coming to an end on July 5th. The only reason I chose to go with squirrel was because of the price difference. Now I understand why it’s so cheap! At the back end of May I decided to go with this company. 6th June an engineer was sent out to check the service could be migrated - great start I thought. I soon received an email on the same day stating that nothing else was required and the internet could be migrated over without a problem…. The end of June arrives and I’m 5days from being without a contract & no communication from squirrel. I contacted them to find out what was going off & was told someone would get back to me that same day - they didn’t. 2 days later, I decide to chase them (again). I received an email back asking if I have a modem in the property, (I had already told them in previous emails that I only have one from sky), no response back. 5th July I chase them again to find out what’s happening in a panic my internet was going to be cut off. They got back to me asking me the same questions about the modem and they will need to arrange an engineer visit, the earliest they could do was 17th July. 🤦‍♀️ I’ve never known anything like it. I was seeking a cheaper broadband within plenty of time to get it sorted before my contract ran out with Sky, you’d think 2 months notice would have been enough but clearly not. Upon explaining to sky the current situation they are now going to match squirrels offer & have been very apologetic for my experience throughout just needing a very simple swap over! I never had such a palaver when I switched from BT to sky a few years ago. The modem was sent out simply to plug into an already existing line & it was up and running. Squirrel said they need to use a £5000 tool in order to plug it in so god knows what they was intending to do - nothing was made clear aside from the fact they don’t communicate between each other, & clearly don’t seem to know what they are doing. I cancelled my order today as it just seems to be so difficult and stressful. Very poor customer service from the off, took 2 months of talking & still nothing was done. If i was you I’d stick with the providers that know what they’re doing!!

Date of experience: July 7, 2025

G
5 out of 5 stars

Quick & easy

Really quick and easy transition to a new provider. The company who came to put in the cable to the house etc were really efficient and tidy and installing the new router was very simple.

Date of experience: July 7, 2025

Jh
5 out of 5 stars

installers very friendly they did not…

installers very friendly they did not leave any mess did a good job

Date of experience: July 7, 2025

CM
5 out of 5 stars

So far so good

So far so good

Date of experience: July 7, 2025

pH
5 out of 5 stars

I can not thank Patrick from customer…

I can not thank Patrick from customer services enough for getting my issue and repair to my internet line sorted, part of a tree near by had fallen taking my internet cable down with it, the following day the engineers where here to repair it lovely punch of lads can’t fault this company for their fast response, thanks again guys

Date of experience: July 5, 2025

ML
5 out of 5 stars

No issue works well

No issue works well

Date of experience: July 4, 2025

Previous1234•••86Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.