Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 271 - 280 of 852 reviews
LW

Quality

On time,very tidy,excellent installation quality, excellent product

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RW

I don’t need a booster anymore

I don’t need a booster anymore. Yay. I had to have one with KC and pay an extra £5 a month for it. Squirrel works better all over my house

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MH

Brilliant

Install was quick, speed is fast and reliable, price is great. No problems at all so far

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cm

Well installed to our home carnt tell…

Well installed to our home carnt tell they had been in our front garden very reasonably priced thankyou

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A

Good customer service

We had a few teething problems initially transferring over the router from fibre which I think wasn’t squirrel’s fault but customer service were very responsive and helpful despite it being weekend. Have had no issues since it was resolved.

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My

Unreliable and rubbish support

About twice a month get between 0.5 and 2.5 mbs and everything that relies in internet stop working. TV etc. partly I think because they did not sure the router where they said they would when we agreed to contact. Vey hard to speak to a human in support. Have to do the same stuff that I did when Kcom went wrong except by text chat and just as awkward as where they insisted on putting the router, because it was easier for them, is behind furniture

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c

Efficient

Efficient, on time for appointment. Reasonable priced contracts and no mid-contract price increases

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hw

Best one for me

This has been the only company that would fit us fibre optic internet. Tried all the others, to no avail. Excellent throughout the process, fast installation with professional MS3.net fitting it. Customer services are based in England and are English, answering calls quickly and are very helpful and informative. So far so good. Highly recommend. Great to have, so far.

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Pw

Quick news messing about

Quick news messing about

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J

Easy set up

Easy set up. Guys who came round had it done in no time. I had the router sent the next day. Easy peasy set up. Speeds are great. Glad to be gone from virgin. Thanks squirrel 😁😁😁

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