Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 261 - 270 of 852 reviews
K

Good network and service

Good network and service

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MT

an amicable technician who explain every stage of what he was doing

an amicable technician who explain every stage of what he was doing

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MH

Very helpful and perfect quality service

Squirrel were very helpful with all queries, and the installation was very quick and easy. The service is perfect, speeds are exactly as promised.

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P

Squirrel internet installed smoothly…

Squirrel internet installed smoothly and efficiently. Works very well. I’m very happy with it

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J

The guy was brilliant who installed it…

The guy was brilliant who installed it and it works brilliant thank you a one service

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Lb

Should have stayed with virgin.

Should have stayed with virgin. Squirrel internet WiFi is the most unstable iv seen (from as low as 87 to 579 and everything in between) my tv is hard wired and buffers way more then virgins WiFi. Never needed to hard wire anything with virgin and my tv never buffed when streaming. I recently spent almost 4 days with zero internet (Thursday evening till Monday afternoon) but as I reported it Friday and it was fixed ‘the next working day’ as in Monday I still have to pay for the days I had nothing. Not sure why working days make a difference when you don’t get what your paying for. I will definitely be going back to virgin once my contract is up.

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LR

Great

Great, good communication and so far it's been brilliant had no problems and I'm very happy with squirrel.

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JP

On time great service told us what…

On time great service told us what there would be doing and was it OK for us .very tired. Cleaned up after themselves

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A

I stullation was quick and easy once…

I stullation was quick and easy once the installers was told how to do the job as they didn't receive information on what the property was like, apart from that one issue to guys was respectful and took care with the job

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TM

Excellent alt net

Quick install by freedom. Great customer service by squirrel. Highly recommended

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