Review summary

Squirrel Internet Ltd receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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IW

Ian Wallis

1 out of 5 stars
This company is shocking

This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!

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DE

Dale Edward Connell

5 out of 5 stars
Installation and set up very easy thank…

Installation and set up very easy thank you !!!

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WS

Wayne Statham

4 out of 5 stars
Very quick installation

So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day after and was very easy to set up , although we haven't been able to use it thoroughly as we haven't moved in yet , the service seem ok so far .

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c

customer

5 out of 5 stars
Reliable service

Reliable service. Easy to follow instructions when first setting up.

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All reviews

856 total • Write a review

Showing 221 - 230 of 852 reviews
IP

great service I recommend to everyone…

great service I recommend to everyone Perfect cleaned up really full professionalism

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Aa

I was kept informed all through the…

I was kept informed all through the installation process which went very smoothly. The swap from my previous cable provider was handled automatically and this also went smoothly. The quality of the connection so far is excellent and speeds upload and download are insane! Its been in about two weeks now so early days but great so far!

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MS

Well planned change over

Squirrel & MS3 managed the change over from KCom without any disruption to our internet service

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LJ

Very quick from start to finish

Very quick from start to finish . Engineer was lovely and friendly and no problems with connection.

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SC

Wiring installation was very neat and…

Wiring installation was very neat and the installer was easy to speak with, discussing all options and did a professional job.

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c

Hassle free

Hassle free

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MD

Squirrel Broadband + Landline review new customer

Just a few words to say so far so good and very impressed up to now, installed on the 1st April, Router arrived the 2nd April - very easy to set up. We have the landline as well which does take a few extra days to transfer over if you are keeping your same number and all good now. Customer service is excellent so far, quick to answer calls and give advice. 5 stars all the way and hopefully fingers crossed this will continue (only 9th April now). No issues at all with broadband. And best of all saving me £35 + a month with my previous supplier KCOM. Very happy new customer +++++

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c

Quick job done and speed internet…

Quick job done and speed internet thanks guys

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BD

Great service.

Great service from the guys laying the cable and the guy fitting indoors. Paying half what I was and with nearly twice the speed. Helpline was quick to answer and solved my problem immediately. It's a no brainer.

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PC

Easy and fast

Easy and fast setup with very friendly people working on making it a flawless change over from our previous provider

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