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Sportsdirect.com has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
I paid for next day delivery as we needed shoes quickly for a school event. The courier couldn't deliver and has now said two days from now which is useless. One day would be alright but for no reason two days later is the reason amazon is doing so well. I now find that there is no customer service. Just somewhere to put questions and get generic answers. This is why one company has taken over the online shopping and I should have gone with the herd.
Great communication, fast delivery. My husband loves the shorts.
Paid for item at 8:30 the night before and received the next day excellent service.
The golf clubs ordered. Confirmation follows with expected delivery date 9th July. Approximately one week. I received an email three days after my order, confirming the clubs will be delivered four days earlier than expected. Absolutely delighted. Excellent customer service.
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www.sportsdirect.com100 total • Write a review
Ordered next day delivery for 2 basketballs it’s been 2 weeks and nothings here
Date of experience: July 6, 2025
I ordered two pairs of running shoes, they both turned up in excellent condition, well packaged, a very friendly DPD delivery driver (I paid an additional fee for next day delivery £11.99) all was going well until unfortunately one pair fitted but the other pair was too small. I initiated a returns form but then stopped when I realised they wanted even more money from me to return them £4.99... that would have been £16.98 in total postal charges for this order and that's not acceptable, so I'll just keep the shoes that don't fit as a reminder to use Amazon next time as they have a much better returns policy
Date of experience: July 6, 2025
Я покупаю на сайте sports direct уже 19 лет
Date of experience: July 6, 2025
I ordered a different pair to what I received, even when the delivery was confirmed they sent a picture of the trainers in transit which were the ones I ordered but when I received them it was the same brand but different colour!!!!
Date of experience: July 6, 2025
It's very easy to buy, and I'm sure I'll get what I ordered. Their products are flawless. I've been buying from them for almost 20 years and I've never been disappointed.
Date of experience: July 6, 2025
Awful service!!!! Ordered 2 items for a birthday and even received an email to be shipped but they didn’t turn and ONLY when I had to make contact Sports Direct told me they had got lost in the post so again ONLY for me making contact they would have quite happily kept my money knowing I was never going to receive my order! Rubbish!!!!
Date of experience: July 6, 2025
Great service & communication, excellent value
Date of experience: July 6, 2025
No customer service telephone helpline. Automated chat bots just keep you on a loop of despair with no real human to help resolve a problem.
Date of experience: July 6, 2025
