Excellent Service Provider & solid Customer Care
Internet and Telephone services are consistent and excellent. Proactive customer care is supportive and informative without being pushy.

Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
Spitfire Network Services Ltd receives high praise for its customer service and reliable internet solutions, with many reviewers highlighting the exceptional support provided by account managers like Alan Joy and Shivani. Customers appreciate the company's ability to find tailored solutions and maintain good communication throughout the process.
However, some consumers express frustration with the service stability, citing issues such as prolonged outages and unfulfilled promises regarding service readiness. A few reviews mention dissatisfaction with specific products like "FireSwitch," which did not meet expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of reviewers recommending Spitfire for its attentive service and effective problem-solving.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spitfire has been amazing for us as a company”
“the customer service of this company is utterly shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Spitfire Network Services Ltd is #3 of 5 on overall rating in this group.
60 reviews of Spitfire Network Services Ltd. Filter by what matters to you.
Internet and Telephone services are consistent and excellent. Proactive customer care is supportive and informative without being pushy.
We've been with Spitfire for 10 years and can say their service is very good. There have been very few interruptions to our services, and if there are, they are resolved immediately.
Patience of a saint! It's been a hectic few weeks for me setting up and dealing with all sorts. I have to say that Jim Farquharson there is a real professional and valued employee of the company. He's been so patient with us and so Spitfire is the go to for future needs / recommendations. In the UK you don't get good service these days so it was much appreciated, even being a difficult and slow customer to him which I apologise for again, he was polite, really on the ball and very helpful. No one else could port a number from AWS that I tried! Keep up the good work and I hope to see Spitfire continue to do great business.
Quick answers to the questions people ask most.
Spitfire Network Services Ltd has a mix of reviews, including a strong 5/5 rating from many customers praising their service and support. With years of experience and real customer testimonials, they are recognized as a legitimate provider in the internet services sector.
No, Spitfire Network Services Ltd is not a scam. Verified reviews show a pattern of genuine customer experiences, though some have reported issues with customer service and service stability.
Spitfire Network Services Ltd offers a range of internet services, including broadband and phone system solutions. Many customers have expressed satisfaction with their tailored solutions and support.
Pricing details are typically provided upon inquiry, with customers appreciating the value for money offered. Payment methods may vary, but they generally accept standard business payment options.
Customers can reach Spitfire's support team through their website or by contacting their account managers directly. Many reviews highlight positive experiences with customer support representatives like Alan Joy.
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Never had any issue with their services. Great customer service too.
They anticipated the need to be ready for the switch from analogue to digital phone calls. Proactively sent me the new router required to effect the transition and correctly set the day to make it operational. On the day all transferred satisfactorily with a couple of niggles related to Sky and our BT phone no that were quickly upgraded to Josh Rampley (senior technical mgr) who solved them both quickly, efficiently and courteously. My excellent service from Spitfire is now 25 years and not only have they never let me down and are always available, they are also outstanding value. When I moved our mobiles to Spitfire after 35 years with BT. BT asked if they could reduce their price to keep our business. When I told them Spitfire’s prices, they gave in and could not match them
From start to finish, Chris was thorough and helpful. Very easy to deal with, and good communication throughout the process made it a lot easier to work with.
Spitfire is easy to communicate with, initially called while i was busy but arranged a call back at a quieter time, Umar was knowledgeable and easy to understand and was prepared and ready for the call, the call back was exactly when arranged to the minute, overall a nice experience
Available, and responsive, at all times.
Great company to work with, honest with the solutions they provide
Great customer service and always ever helpful for a business such as ours. Special mention to Umar Hussain for being a great and reliable account manager
Since having Spitfire services specifically with our broadband and telecom's we haven't had any issues with the services. The account managers are always in contact asking if there is anything we need and its always arranged before they call which is also more convenient especially when running a business. I would definitely recommend their services.
Always found the team at Spitfire to be very helpful and proactive on all matters.
Spitfire Network Services Ltd is a UK-based provider of business telecommunications and internet services, offering a comprehensive range of solutions tailored for small to medium-sized enterprises (SMEs). The company's offerings include Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) services, Ethernet connectivity, and Fibre Broadband, designed to enhance communication and operational efficiency for businesses. Targeting a diverse clientele, Spitfire aims to deliver low-cost and resilient solutions that meet the needs of businesses in various sectors. The company is recognized for its commitment to quality service, as evidenced by multiple accolades in the telecommunications industry. Spitfire also provides advanced services such as Firewall as a Service (FWaaS) and backup solutions, ensuring robust network security and continuity for its customers.
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