Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
Reviewers generally praise Smiths Coffee Co Ltd for their excellent coffee and efficient service, highlighting the wide variety of flavors available. Many customers express their obsession with the flavored coffee, noting its great taste and quality.
The quick delivery and responsive customer service also receive positive mentions, with several consumers appreciating the timely arrival of their orders. However, there are notable complaints regarding the quality of the coffee in some instances, with a few customers reporting tasteless and poorly flavored products. Issues with delivery through DPD have also been raised, indicating a decline in service reliability over the past few years. Despite these criticisms, the overwhelming sentiment remains positive, with a majority of consumers satisfied with their overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 224 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 224 most recent reviews.
“Great coffee, lots of great flavours and really quick delivery, my coffee supplier of choice”
“As a resolve I have opted for delivery by Smiths own van and driver”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 224 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 |
Bottom line: Smiths Coffee Co Ltd t/a SMITHS of LONDON is #1 of 5 on overall rating in this group.
224 reviews of Smiths Coffee Co Ltd t/a SMITHS of LONDON. Filter by what matters to you.
As a passionate coffee lover, discovering Smiths coffee has been a joy and certainly a taste sensation - so many wonderful flavours to choose from! My orders have been followed up promptly and efficiently, which is why I am happy and satisfied customer with Smiths.
great product and quick delivery, thank you!
Fast and efficient service. Excellent coffee highly recommended.
I switched to Smiths quite a while ago now, in my efforts to find consistently good quality coffee and lovely blends. Their delivery is always prompt. I have now got a few favourites which I buy on a regular basis. Their hot chocolate is lovely. They are my go to now. Highly recommended! Their customer service is also spot on. The one time a parcel was damaged in the parcel depot and was undeliverable, I had a replacement the next day.
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Incredible tasting (and smelling) flavoured coffee! Best coffee I’ve had in a long time! Bought the parents a bag of salted caramel ground coffee for Christmas and before I knew it I was sharing it with them and the coffee was gone! Oops! Just recently purchased Vanilla flavour, and I could sit and smell it all day! Now I have about 2/3 cups of it a day, it’s soooooo good! Highly recommend 10/10!
Great company. Always deliver a fab service and delicious product. Thats why I keep going back!
We ordered some coffee as Christmas presents for a number of different family members. It arrived very quickly and well packaged. Thank you.
Amazing coffee, brilliant for Christmas hampers. Very good delivery
Easy to order, plenty of choices Quick delivery Quick reply to my query Good service
GREAT Coffee Great service
An enormous range of expertly roasted and ground coffees, delivered swiftly, and just right however you make your coffee.
Very quick service, I used this company years ago for filter coffee and rate them very highly, having just purchased a bean to cup machine this was my first port of call to stock up on top quality beans. It's clear to see the beans are of good quality through the pressure during the extraction phase compared to superstore bought pre packaged beans. 10/10
Fantastic coffee - ground depending on your mode of brewing. Easy to use website. And delivered to your door. Love waking up to this.
Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
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