Ruby was very thorough in researching…
Ruby was very thorough in researching options and clear in explaining things to us.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
SkyLux Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Good service
Great service and great deal
Huio
Sawyer was very good
Bolt is very helpful
Bolt is very helpful
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.skyluxtravel.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
kd
I’ve had such a great experience…
I’ve had such a great experience with pricing options , schedules , etc. Madison has been so helpful and professional.
Date of experience: July 18, 2025
I
Irene
US
In short false promises and 3 weeks to resolve problem
In short, the sales agent promised she had reserved us specific seats for two long (11 hours) legs of a 4-leg trip. But she did not. Their answer: The price they quoted me did not include the hefty ($81 per person per leg) seat selection fee which I should arrange by myself, after ticketing, using 2 different airline websites. My experience: I called to find out why the seats were missing from my tickets, and was sent to hold for 30 minute waits 3 times. On the fourth call, I was finally connected to an agent, after I told the person who directs your call that I was cancelling my ticket and reporting the agency to the BBB. That customer service agent agreed to open an investigation of my problem. Back and forth, back and forth by email for two weeks waiting for this "investigation" and when I threatened to dispute the charge with VISA, the company finally began to address the problem--I had not been assigned any seats. Obviously by this time the promised seats were not available. Skylux put us in the middle of the middle section for an 11 hour flight, and I insisted on two non-adjacent seats that at least partially met our request. Skylux paid the seat selection fees. I shudder to think what would happen if we had a mid-travel issue that required SkyLux's help. On hold, gas lighting, denials, referral to another division and weeks to resolve a problem. Skylux sales people called, texted and emailed me multiple times a day before I bought my tickets, and afterwards, dismal attention with no sense of urgency. There are so many business class consolidators. I will make another choice next time.
Date of experience: July 18, 2025
KE
He was amazingly patient and thorough
He was amazingly patient and thorough Thank you!!!!!!!
Date of experience: July 17, 2025
VB
super competent employees
super competent employees. Smart, articulate and efficient.
Date of experience: July 17, 2025
TJ
Julia was relentless in finding a deal
Julia was relentless in finding a deal I've been working hard to find some reasonable flights. It was a real challenge as I tried to book on some other sites and when I clicked confirm I kept getting the offer is no longer available. Julia was there when I needed her and super responsive.
Date of experience: July 17, 2025
SY
kai is great and helped me to get the…
kai is great and helped me to get the tickets
Date of experience: July 17, 2025
S
Shelly
US
Walker is so knowledgeable and helpful
Walker is so knowledgeable and helpful. He understands my personal needs and desires and keeps them in mind when arranging my trips. He is thorough, professional, friendly, and efficient. Thanks Walker for the continued excellent service.
Date of experience: July 17, 2025
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