SkyLux Travel
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In short false promises and 3 weeks to resolve problem
In short, the sales agent promised she had reserved us specific seats for two long (11 hours) legs of a 4-leg trip. But she did not. Their answer: The price they quoted me did not include the hefty ($81 per person per leg) seat selection fee which I should arrange by myself, after ticketing, using 2 different airline websites. My experience: I called to find out why the seats were missing from my tickets, and was sent to hold for 30 minute waits 3 times. On the fourth call, I was finally connected to an agent, after I told the person who directs your call that I was cancelling my ticket and reporting the agency to the BBB. That customer service agent agreed to open an investigation of my problem. Back and forth, back and forth by email for two weeks waiting for this "investigation" and when I threatened to dispute the charge with VISA, the company finally began to address the problem--I had not been assigned any seats. Obviously by this time the promised seats were not available. Skylux put us in the middle of the middle section for an 11 hour flight, and I insisted on two non-adjacent seats that at least partially met our request. Skylux paid the seat selection fees. I shudder to think what would happen if we had a mid-travel issue that required SkyLux's help. On hold, gas lighting, denials, referral to another division and weeks to resolve a problem. Skylux sales people called, texted and emailed me multiple times a day before I bought my tickets, and afterwards, dismal attention with no sense of urgency. There are so many business class consolidators. I will make another choice next time.