Faulty
Faulty. I want an exchange

size? is a global retailer specializing in the latest footwear and clothing, catering primarily to men who seek contemporary streetwear from prominent brands. The company's product range includes a wide variety of trainers, clothing, and accessories, featuring well-known labels such as adidas, Nike, PUMA, and Carhartt WIP. With a focus on delivering the latest trends in men's fashion, size? aims to provide customers with access to both exclusive and popular items. The company operates through its online platform, www.size.co.uk, where customers can explore trending collections and benefit from free standard delivery on UK orders over £80. size? also places emphasis on engaging with its community through collaborations and events, making it a go-to destination for fashion-forward individuals looking to enhance their wardrobe with high-quality streetwear essentials.
Reviewers express a mix of satisfaction and frustration with Size, highlighting both commendable service and significant issues. Many customers praise the prompt delivery and excellent communication, noting that the ordering process is generally smooth and efficient.
Positive comments emphasize the quality of products, with several consumers reporting satisfaction with their purchases, including trainers and other items. However, a notable number of reviews reflect dissatisfaction, particularly regarding size discrepancies and delivery failures. Customers report receiving incorrect sizes or experiencing delays, leading to frustration and requests for exchanges or refunds. Despite the positive experiences shared, the recurring complaints about order fulfillment and delivery reliability indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy ordering, timely delivery, quality products that you can trust”
“Ordered Adidas trainers two weeks ago, promised delivery at the end of each week but nothing arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Men's Clothing.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.8 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: size? is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.8).
60 reviews of size?. Filter by what matters to you.
Ordered Adidas trainers two weeks ago, promised delivery at the end of each week but nothing arrived. All I got was two “how did we do emails”. Refunded. Won’t go back
I ordered Nike Rift Ironstone and paid £120 with credit card. Received dispatch notice, then told were out for delivery with EVRI, waited in - then told parcel had 'an exception' would have to be be delivered next day. Waited in. Nothing arrived. No further notifications. Then after a further three days with no delivery or update on EVRI tracking portal waited an hour on the phone to talk to customer services. Told the parcel was lost and item no longer in stock. Size offered an immediate refund which will take a further 5 days to process. However, the item is still listed on the website in my size and it is possible to place another order (though doubtless nothing will arrive). My impression is the company are taking orders for trainers they are unable to deliver, leaving customers like myself without their goods or without credit in the bank to go anywhere else. I would advise customers to think twice before shopping with this company. At best they are unreliable. At worst they may have a cashflow issue and thus relying on sharp practice to keep credit in the bank
Quick answers to the questions people ask most.
Yes, size? is a legitimate company with a strong presence in men's clothing. They have numerous verified reviews and an overall positive rating, with many customers praising the quality of products and service.
No, size? is not a scam. While there are some negative reviews regarding delivery issues, the majority of customer feedback reflects satisfaction with the products and service.
size? specializes in men's clothing, particularly footwear such as trainers and casual shoes. Customers frequently highlight the great selection and quality of their products.
size? accepts various payment methods, including credit/debit cards and PayPal, making transactions convenient for customers.
size? has a return policy in place, but some customers have reported issues with exchanges and refunds. It's recommended to read their policy carefully and contact customer support for assistance.
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Polarized pattern: few middle ratings. 70% of recent reviews are 4–5★ and 30% are 1–2★.
Zeer slechte service – geen hulp bij hun eigen fout Ik heb een bestelling gedaan bij Size en deze is op het verkeerde adres bezorgd. Toen het pakket uiteindelijk veel te laat bij mij terechtkwam, bleek de inhoud verkeerd te zijn. Omdat de retourtermijn inmiddels verstreken was (door hun fout), kreeg ik geen retourlabel en geen hulp om het probleem op te lossen. Nu moet ik bijna €500 betalen voor producten waar ik niets mee kan. Bovendien hebben ze mijn e-mailcontact zelfs afgesloten, waardoor ik niet eens meer normaal met ze kan communiceren, tenzij ik een hele nieuwe case aanmaak. Dit is echt de slechtste service die ik ooit heb meegemaakt. Ze hadden dit heel eenvoudig kunnen oplossen door mee te denken en een retourlabel te sturen. In plaats daarvan laten ze de klant opdraaien voor hun eigen fouten. Absoluut geen aanrader!
Size clearly have something wrong with there it systems either on the website or in their warehouse. Ordered a size 9, got confirmation or the ordered size 9 but delivered a size 10 and delivery note listed a 10!!!!!
I ordered a pair of converse and they came all stained :(
J'ai fait une commande hier ! Et je n'ai toujours pas de mail de confirmation de paiement ou de commande rien même sur mon espace SIZE? alors que le paiement est bien parti de mon compte bancaire ! Attention quand vous payez via Paypal ils enregistrent l'adresse Paypal hors j'ai bien renseignée mon adresse postale ! Je me retrouve sans confirmation d'achat et ils l'envoient a une autre adresse (qui n'est plus la mienne). Impossible d'avoir quelqu'un au téléphone en 2025 c'est inadmissible. Quand je me suis appercue de la mauvaise adresse je les ai contacté 10 min après et ils me proposent de contacter le transporteur alors que je n'ai aucune information sur ma commande ! Bref cela ressemble a une grosse arnaque ! J'en suis a mon troisième mail en 24h !
Disappointing. Ordering process fine, and size? were really quick to dispatch. There has been a problem with our delivery though… in that our parcel is stuck somewhere or gone missing. 30minutes hold to get through to a customer services agent, and then just a scripted response (they even said as much that they could only follow their script). The best I could get was a refund offer and parcel back to sender, but this is now a trainer that is sold out….and again no way it would seem of getting it reposted out to us if it was returned. Frustrating. Update- from bad to worse. Evri finally replied saying they are actively looking for the parcel and will try and deliver it. I tell size this- unbelievably they acknowledge all of this and have just put a request in for Evri to return the parcel to them if it is found! Will never order from them again, and of course cannot get through on the phone.
I haven’t received my order. Placed it on the 22nd Aug. Was in when Evri said they would deliver it, then they said I wasn’t in and it would be delivered a week later!! A week! Then changed the delivery to a local box to try and make sure I got it this time and radio silence from Evri and no reply when I emailed you for an update. I have raised a dispute also with my credit card.
Je suis dessus j’ai jamais reçu ma commande je me suis fais avoir j’ai la haine et quand j’appelle personne répond, c’est vraiment que des voleurs ce site fais attention les gens faites pas arnaquer
Returned a pair of trainers the day after they were delivered. Used the return facility offered by Size and waited 3 weeks, only to find the parcel appears to have been lost and ‘not picked up.’ No standard customer service email, messaged twice via the website and eventually got through on the phone after being on hold for 20 minutes, only to be cut off. Got given a return email address via Facebook Messenger and was told as the parcel hasn’t been delivered back to them, they won’t refund. I raised a dispute via my bank, only to be told that THEY are investigating ME for a fraudulent return claim, citing they have seen an increase in empty parcels being sent back. Quite simply unbelievable they’ve gone there, when the parcel has obviously been lost. Still ongoing, I’ve refuted their claim and next step will be a Letter Before Action. Put simply, do not buy online from Size, if your return js lost, they’ll claim you’ve sent an empty box!
I ordered a pair of shoes online, but the size was not good for me, so I returned them through the online portal. I've been waiting an entire month for the refund. I contacted the return service and was told the items I sent back were not the items they sent to me, and they refused to provide any supporting evidence. I think the company is scamming customers!
No timeline on deliveries. No information on my order for over 20 days. Carrier website is the worst. ZERO information about the status and location of the order. Call center provided same IDK answer after 30 minutes of waiting... This goes to show the respect for customers outside UK... ZERO
Size was to small , send it back and no refund still waiting . Emailed but not respond
Brought shoes In store for online order as they didn’t have my size, it’s been lost in the post now you won’t offer a refund or help me in any way, I’m very displeased as I work for a shoe company too that offered the same service but we provide refunds or re send the shoes if lost, I don’t see why I HAVE to lose out my £60 when I didn’t lost the shoes. Very upset
size? is a global retailer specializing in the latest footwear and clothing, catering primarily to men who seek contemporary streetwear from prominent brands. The company's product range includes a wide variety of trainers, clothing, and accessories, featuring well-known labels such as adidas, Nike, PUMA, and Carhartt WIP. With a focus on delivering the latest trends in men's fashion, size? aims to provide customers with access to both exclusive and popular items. The company operates through its online platform, www.size.co.uk, where customers can explore trending collections and benefit from free standard delivery on UK orders over £80. size? also places emphasis on engaging with its community through collaborations and events, making it a go-to destination for fashion-forward individuals looking to enhance their wardrobe with high-quality streetwear essentials.
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