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AVOID AT ALL COSTS
Returned a pair of trainers the day after they were delivered. Used the return facility offered by Size and waited 3 weeks, only to find the parcel appears to have been lost and ‘not picked up.’ No standard customer service email, messaged twice via the website and eventually got through on the phone after being on hold for 20 minutes, only to be cut off. Got given a return email address via Facebook Messenger and was told as the parcel hasn’t been delivered back to them, they won’t refund. I raised a dispute via my bank, only to be told that THEY are investigating ME for a fraudulent return claim, citing they have seen an increase in empty parcels being sent back. Quite simply unbelievable they’ve gone there, when the parcel has obviously been lost. Still ongoing, I’ve refuted their claim and next step will be a Letter Before Action. Put simply, do not buy online from Size, if your return js lost, they’ll claim you’ve sent an empty box!