Simply Conveyancing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
I found the experience with Simply Conveyancing to be simply comforting. The process was relatively smooth, there are always hiccups or unexpected questions from other parties, but SC really helped reduce the noise. They were always available, clear if someone else was covering and answered any questions / emails super fast.
From start to finish simply conveyancing have been an excellent solicitors dealing with our property. Kerry has been amazing she is truely professional and always no issues in communication even when there was holidays our case was always looked after by someone else until she was back and took it straight over again. Kerry had always been able to reassure and told it how it is. Thank you so much Kerry and your team in having looked after myself and Peter throughout this process. Many thanks Amber and Peter
Very responsive and helpful
Very poor experience. A very prolonged process of 7 months to complete, a lot of stress,loss of finance and the burden of almost 100 emails to reply to.Completed purchase a week ago but don’t have keys to enter the flat and indifferent reply from lawyer.Inexperienced staff,would not advise the service.
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Excellent service very polite and got on with the job ,we never had to worry
Date of experience: February 24, 2025
US
Excellent service from Simply Conveyancing. I found everyone I dealt with helpful and responsive. The solicitor, Catriona, was excellent, professional and efficient, Any queries that I had were responded to quickly, usually within an hour or two for emails and telephone contact was easy to arrange and prompt. Having moved a number of times, probably the best experience I have had with a conveyancing service.
Date of experience: February 22, 2025
We went with Simply Conveyancing (SC) following our estate agents recommendation. I now regret that decision. At the start SC seemed well organised and efficient. The secure online portal looked useful and easy to use. Our nominated solicitor was pleasant and answered our phone queries. However, I first became concerned when we were repeatedly asked for documents and certificates that we had already provided to SC. Whilst we were confident that we had provided the documents to SC (they had clearly been uploaded the online portal) we still found ourselves providing further copies to try to expedite the process. SC clearly hadn’t looked in the online portal, this lack of attention to detailed concerned us so early in the process. Then our buyers solicitor asked for us to prepare and provide a Deed of Variation in relation to our Land Registry Title for the sale. SC informed me that it wasn’t their company policy to prepare this type of deed. SC’s position on this issue just astounded us. We would never have chosen to use them if we had realised that SC wouldn’t prepare a document which was required to facilitate the sale of our property. We still don’t understand how you can claim to be property lawyers then choose not to prepare property related legal documents? After I challenged SC’s company policy I was told that they would draft the required deed. However this document was ultimately not completed by SC, but it was drafted by the developers of the house that we were selling. The first draft deed sent to us contained a spelling error relating to our home address. I pointed out the error to our SC solicitor, who told me that it would be corrected before the final draft of the deed. When the final draft was sent to us to sign the spelling error was still in the text of the deed. Having lost confidence in SC I edited the PDF myself and corrected the error, before sending the signed deed back to SC. This was completely unacceptable to us. You pay property solicitors to represent you and you expect them to safely and professionally manage your sale and purchase. You should not expect simple spelling errors to be overlooked and when you point them out they should immediately be corrected. This lack of attention to detail really concerned us. The financial statement was later forwarded to us for information prior to completion. We noticed that a £210 fee that we had paid to SC for the preparation of the Deed of Variation was not itemised on our statement. To us this was another attention to detail issue. I queried this omission, but was told that it didn’t need to be shown in our statement, as the money had been forwarded to the developer to prepare the deed. I didn’t agree with this, as we paid SC not the developer. That transaction should have been reflected in our financial statement, not omitted as it suited SC. Then on the day of completion we knew that our buyers funds had reached SC, as we had a message that our sale had completed around 11am. The person whose house we were buying had his funds (realised from our sale) transferred to his bank account at approximately midday. Our money still hadn’t been transferred to our bank by 3:15pm, and it was Friday afternoon. We were obviously concerned, and we couldn’t help wondering if SC had made another error on details, and we started to worry that our funds might have been misdirected in error. So I called SC to query why we were still waiting for our money when our sale completed some four hours before my call? It might just be a coincidence but shortly after I called SC the outstanding funds suddenly appeared in our bank account. So both our sale and purchase finally completed, but we now find ourselves really scrutinising anything sent to us by SC. We have been left with a nagging doubt about our title deeds relating to our purchase and stamp duty payments being finalised correctly. We are disappointed that we feel like this but it’s down to what was simply errors in attention to detail, a facet which in our opinion Simply Conveyancing seem to lack. I shared my concerns with SC when they contacted me via telephone for feedback following completion. I was later contacted by a SC representative from their Cardiff office who was looking into our case. I offered him all the emails that I have regarding key issues mentioned above. That offer was not taken up. We shall see if we get updated regarding the outcome of the SC review of our case. Update April 24th 2025: Sadly no I’ve had no further contact from Simply Conveyancing despite being told that my case would be investigated and I would be contacted. It just reinforces to me that Simply Conveyancing only cares about making money and customers are just not valued. I would never use their services again for a property transaction.
Date of experience: February 22, 2025
After using a different solicitors for the sale of my property, and not been overly happy with their communications, I decided to give Simply Conveyancing a go for the purchase of our bungalow up North. Aleena and the team were excellent, communication was really good, always answered my questions and have a great portal which keeps you updated. There is no getting away from the fact that sales and puchases of property takes time, but they really did work hard to push it through as quickly as possible.
Date of experience: February 21, 2025
US
I would give 0 stars if I could - We decided to go with Simply Conveyancing because it was the recommended solicitor of our estate agents, this was a huge mistake. Our house purchase was complex because of various issues - Simply Conveyancing were completely incompetent and inept at dealing with any of the issues we faced. The only time our lawyer would do anything is if I was on the phone to her holding her hand to write the correspondence. I honestly could have done a better job than her. She ignored emails from our seller's solicitor and had zero solutions to any of the problems we were facing. The whole process took over 8 months to buy our house because of Simply Conveyancing's incompetency - the only reason we managed to buy it is because I as the buyer had to spend hours coming up with solutions on my own and suggest these to my useless solicitor. If you have ANY issues in your house buying, SC will not be able to handle them, they are absolutely useless. Also they tell you there's no hidden costs which is absolute crap as at the end they hit us with a bill which was 3 times the amount they quoted in the beginning. AVOID!!
Date of experience: February 18, 2025
I am a first-time buyer, and my realtor recommended Simply Conveyancing, assuring me they were reliable. Unfortunately, my experience so far has been beyond disappointing. We are still in the middle of the process, and it feels like it’s taking forever. The biggest issue? Zero communication. I constantly have to chase them for updates, making multiple calls a day, only to be told, "We’ll get back to you"—but they never do. I have tried to escalate my concerns, but I can’t even get in touch with a manager because, once again, I’m told someone will call me back, and they never do. The lack of urgency and accountability is unacceptable, especially when dealing with something as important as buying a home. At this point, I am extremely unhappy with the service.
Date of experience: February 18, 2025
Good communication and a friendly and efficient service.
Date of experience: February 17, 2025
