Review summary

Sicily by Car receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

CC
Esperienza disastrosa

Esperienza disastrosa. Non c’è stato verso di ritirare la macchina, già pagata, perché non avevamo carta di credito, ma 5 dico ben 5 carte di debito per il deposito cauzionale. Ci siamo offerti di pagare in contanti, con bb istantaneo, di sottoscrivere un’assicurazione a pagamento, come fanno le altre compagnie di noleggio, ma nulla da fare. Tra l’altro ci è stato reso impossibile il ritiro dell’auto il giorno dopo, dopo aver contattato la banca per attivare una carta di credito mai usata che avevamo (era domenica), perché avevamo il pacchetto easy-jet volo con noleggio: dovevamo ritirare la macchina subito o l’avrebbero data ad altri. Pessima compagnia e pessimo servizio nella mia esperienza personale. Mai più….

Je recommande Sicily…

Le véhicule était propre j'ai eu le choix du modèle et il est très facile de faire le check in et check out . Ne faite pas comme moi réserver directement avec sicilybycar ! J'avais réserver avec une autre plate-forme Web mais ils ne disent pas la vérité sur les modèles et volumes. Merci à l'équipe de l'aéroport de Naples.

C
Favorable

Pas de surprise, prise en charge rapide. Véhicule qui fonctionne

Short waiting time

Short waiting time, kind employees and the car was clean

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All reviews

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Showing 41 - 50 of 996 reviews
CP
3 out of 5 stars

Bene ma non benissimo

Sono soddisfatto della gestione complessiva del noleggio, prezzi ottimi e cortesia del personale sono sicuramente i punti forti. Non mi piace invece il fatto che si prenoti un modello specifico di auto e puntualmente sia sostituito con un altro in fase di consegna, e non importa che sia dello stesso segmento o che sia previsto dal contratto. L'ultimo noleggio mi è stata consegnata un'auto che non mi piace, un modello dello stesso segmento ma di qualità e comfort generale inferiori, e con una motorizzazione che mi ha dato problemi per la tipologia di strada che dovevo percorrere. Insomma, se prenoto un modello e non un altro, ci sarà un perchè, ma la scelta che ogni volta viene disattesa. Comportamento che non condivido e che incide sulla valutazione generale.

Date of experience: July 17, 2025

PM
5 out of 5 stars

Thank you for every thing

Thank you for every think.

Date of experience: July 17, 2025

MJ
4 out of 5 stars

Excellent counter staff, not so great recovery.

The counter staff at Pisa airport were very helpful and friendly. I was able to get the car very quickly. Half way during the rental period however the car got a tyre puncture. Because it was 'after hours' I had to contact the helpline. Had to wait 2 hours for a recovery vehicle and was left at the roadside because the driver just loaded the car on the vehicle and drove off.

Date of experience: July 17, 2025

EM
5 out of 5 stars

Tutto perfetto..

Tutto perfetto... tanta gentilezza

Date of experience: July 17, 2025

MS
2 out of 5 stars

Non mi aspettavo un' auto in queste…

Non mi aspettavo un' auto in queste condizioni: - Pneumatici usurati sotto i limiti di legge - 84.000 km - forti vibrazioni in rettilineo - mancanza acqua vaschetta tergicristallo

Date of experience: July 17, 2025

A
5 out of 5 stars

Professionalità

Professionali, gentili e veloci

Date of experience: July 17, 2025

S
5 out of 5 stars

Disponibilità e gentilezza

Disponibilità e gentilezza

Date of experience: July 17, 2025

CD
5 out of 5 stars

The check-in was EAZY!

The check-in was great. The car overall was great. My one criticism is that the car's general maintenance seems to lack in a few minor, but inconvenient ways. The interior and exterior of the car did not seem to have been thoroughly cleaned, and there was a sticky substance on the driver side interior door panel near the dashboard . The windshield washer fluid was completely empty, which was a problem on a long trip – I was driving from Florence to Sicily. Also, the AC coolant seemed to be low, as temperatures were not that extreme outside, but the car struggled to stay cool inside if the fan blower was not on the highest setting. Otherwise, the car was great, and these minor issues did not affect my use or my overall satisfaction.

Date of experience: July 17, 2025

E
3 out of 5 stars

The majority of staff were very helpful but…

The majority of staff were very helpful and friendly but one person let the team down. On picking up the car, the man at the desk dealing with the paperwork was very impatient and wouldn't even give me 10 seconds to read a few sentences to see what I was signing. Contracts are given via email after signing without reading them. Might be normal practice?? Same person was obviously not suited to a customer contact role - customers were a nuisance. Very bruskly gave me instructions of how to find the car - did not care. Rude. The Basil Fawlty of car hire!

Date of experience: July 17, 2025

J
4 out of 5 stars

Easy pick-up and return of car

Easy pick-up and return of car. Car practically new, no technical issues. Staff speaking English.

Date of experience: July 17, 2025

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