SES Water

Terrible company and should be held to account and severely fined by OFWAT etc . I am a disabled pensioner and was on the Vulnerable list for 10 years .I privately rented a flat . Without my knowledge or consent (as the only account holder ) SES water entered into correspondence with the agent in respect of water usage. I served a DSAR immediately after it refused to provide copies of the correspondence voluntarily, upon the CEO and Finance Director. Still refused to provide the correspondence. Complete breach of data protection GDR,, Contract. Not content with this level of ineptitude and bullying , I received a very aggressive email demanding payment of a huge sum that SES water knew I had not even used with the threat of debt collectors. I complained again to the CEO and Finance Director and swiftly pointed out the law. The CEO on this occasion emailed me very quickly to apologise ( accepted ) .Then he confirmed that the account was in fact in credit by almost a £100.00 I moved out of that flat on the 12th March 2025 and gave notice . I emailed to request the monies be paid back by fast payment. Instead I received yet another aggressive demand ,that I had to agree to waive a small sum notwithstanding the CEO own email and confirmation. A month later no refund , my damages or costs or correspondence. I refused and emailed both Finance Director and CEO direct . Ignored by both . Thereafter sent very aggressive emails stating not responding SES Water refused at every level to advise me of the areas it covered as I have no wish ever to be a customer again. Disgraceful .If I could give it no stars I would . By far the worst water company ever in excess of 40 years plus I have lived all over the world and UK.

Hi I spoke to Vadsi today and she was great at explaining to me all the bills and charges.

My bills increased significantly over a period of time, there was no change to our water usage during that time. I was advised to perform a tap test, however this wasn't possible as the meter on the pathway was not visible to check the reading. We had a damp inspection on our property, this identified a leak, although the engineer was unable to locate it. We were moving from the property so I requested copy bills so I could make payment for the correct/usual usage, this was over 18 months ago, to date I still await those bills. Recently I received a call from the SES Water Collections Department, they chap I spoke to was dismissive and rude, and basically threatened legal action for non-payment. They can no longer access their recorded calls, so therefore have no belief in my challenges with them. I know they will pass the account for collection, from this I will have to pay the £3,600 if feel this is unfair and unjust. SES Water Complaint Reference 76301681 Please review.

I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now and never had issues with supply or quality unlike poor Thames Water customers and bills are always low.

The educational Flow-zone centre and staff are fantastic and really look after you during the day. The activities are varied and you get a real insight into how water gets to our taps and the importance of water sustainability. Our pupils LOVED the visit!

On 07/06/2024 I reported a leak due to my water bill being exceptionally high. About a month later someone came out to have a look and said I needed to get my pipe cover to fix it. I had my pipe cover come out and they said due to where the leak is, it should be down to SES to fix. I call SES back up and they agree to come back out. 4 months later and many calls and nobody comes out.. the pipe cover engineer said that the leak is losing 1 litre every 8 seconds which SES are notified of.. I had a letter from SES confirming that my bill will stay the same until an investigation was taken and the leak resolved. I had a call on the 02/01/2025 after constant persistence and complaint to say that someone would be out that night. 11 days later and nobody insight and they have now take out 6 times my normally monthly payment after clearly stating they would not up my bill. I honestly don’t know what more I can do to solve this issue, and I certainly cannot afford to have my bill upped by 6 times a month until they fix the problem that should of been resolved months ago!!

Would have given 0 stars if possible SES owe me £392.36 SES agree they owe me this money , (a refund of overpayment when I closed my business) This money has been allocated to me on three occasions and as I haven't received it it has been escalated numerous times with the account department.still no money received. Customer service is terrible, I have spoken to them at least 20 but probably many more in regards to this money they owe, each time to be told they will escalate it. Absolute disgusting behavior from this company Still fighting to get my money , have escalated the issue myself and asked to be referred to CCW , As this seems to be the only way to solve this issue. **** Only after asking for my case to be referred to CCW did SES water actually do anything.9 weeks after receiving the final bill,I finally received the money I was owed, in a time of hardship people should not be made to wait for monies owed ,and definitely should not have to seek legal advice along the way in order to receive it. SES water have asked for more details so they can verify it is a genuine complaint.i have sent them,but if at anytime trust pilot need more proof I have loads. if only SES could answer and sort their complaints As quick as they responded to trust pilot . Maybe their wouldn't be any reason to leave bad reviews.

We have been pursued by SES water for payments for an account that was set up in our name, without our knowledge, after we terminated our lease. We have been contacted by collection agencies, we have supplied evidence that we were not in occupation when the account was set up. The current occupiers have also confirmed that they took over the building before the account was set up. This has been going on since 2023. Every time we supply the evidence we never hear back and then another collection agency contacts us. This has happened three times. Apparently an account can be set up in a companies name without anyone from the company authorising it, according to SES customer service. The customer service is appalling, they can’t tell you anything and won’t put you through to a manager. Our only option will be legal action against SES. It seems like they believe if you keep ignoring people and the evidence they provide then eventually they will pay up. In addition the amounts they are claiming is for a meter that, according to the new owners, is inactive and never been used.

Emergency repair at night Kirk and Clint could not have been cherpier or helpful and fixed a leak which has helped us and neighbours too.

At the start of this year my bill almost doubled from £43 to £75, I have now had an increase to£101 per month!! I have challenged this, as my usage has not increased and it transpired that they didn't take any direct debit payments last year, but not through any fault of mine. Having challenged the £101, it was agreed to reduce it back to £65, however, they still took £101 and do not respond to queries. Shocking.

The team of guys were great, knocked and advised on what they planned to do. Advised when the water was going off, and then showed us the initial problem and what they did to resolve. Excellent service compared to our previous experience with SESW. Thank you to Kirk, Luke and Clint - let's hope the reinstatement team are just as good

We’ve been in our flat for 3 years and when we first moved in our bill was about £18 a month. Since then it has risen to over £50 a month. There are only two of us. When we call the company they can’t even explain why it’s gone up so much. Obviously we can’t even move companies as they have a monopoly. Disgusting.

Not my meter, decided to bill me for a period of 2 years due to a change of tenancy. I am not a tenant and have being paying my bill to Everflow since I joined the property approx 8 years ago. I have varified metre No and bill match each other with everflow and Anglian Water have done the same. I receive stupid emails to say they need to verify further etc. Customer service completley useless and ask the same questions. Have been waiting for a Manager to contact me for almost one month (Zanab) thought she was going to follow my issue through when we first spoke but still not received follow up and the bills and letters keep coming. Unhelpful customer services, when asked to credit me, they stated that they were going to impose fines (debt collection) and charges if I did not pay. NOT MY METER! If you want to respond use the contact details you have for metre no 08M4502937 and do not send me an email asking when is the best time to contact me as possibly the way of finding out is to actually ring the No after all it is a mobile NO.

Initial task to locate stop cock was completed quickly and the rubble was left in a near pile for colleague to complete the job.

Why does ses say I don't have a water meter and charge me for not having one. When they take meter readings..and I have been told by engineers from ses that confirm that I have a fresh water merer

On returning from holiday on a Wednesday we noticed that there was a leaking into the water meter box, obviously the result of a problem associated with lead pipe replacement work done by SES a couple of weeks before. Following an email written on a Thursday morning an inspector turned up within an hour and in the afternoon a pit was dug and the leak repaired. On the Friday morning the hole was filled up and in the afternoon our drive restored. Even while it seems a bit weird that so many different teams were involved I cannot fault the speed and efficiency in which Charlotte and the various crews deal with the problem. I'm gobsmacked! Thank you all.

Great trip: informative and interesting. The organisers were not only knowledgeable about the water cleaning process, but also being ex-teachers know how children learn and knew how to engage the children and break down the learning into interesting chunks.

12 ladies from Aperfield Evening W.I visited SES water treatment works at Bough Beech, we were extremely impressed with the set up, talk, by Anna and Lisa and to learn how our water is treated from river to household. I would highly recommend organisations booking this experience.

Wonderful team of people on this stand. Friendly and made things easy to understand. Very helpful.. Thank you.

Moved in March 2024 and account is still not set up. Keep getting palmed off over and over telling me to allow time. I didnt want to be hit with a huge bill but looks as though this is going to be the case. Appalling service Reply makes no sense, dont have an account number as you still have created it.