SES Water
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Terrible company and should be held to…
Terrible company and should be held to account and severely fined by OFWAT etc . I am a disabled pensioner and was on the Vulnerable list for 10 years .I privately rented a flat . Without my knowledge or consent (as the only account holder ) SES water entered into correspondence with the agent in respect of water usage. I served a DSAR immediately after it refused to provide copies of the correspondence voluntarily, upon the CEO and Finance Director. Still refused to provide the correspondence. Complete breach of data protection GDR,, Contract. Not content with this level of ineptitude and bullying , I received a very aggressive email demanding payment of a huge sum that SES water knew I had not even used with the threat of debt collectors. I complained again to the CEO and Finance Director and swiftly pointed out the law. The CEO on this occasion emailed me very quickly to apologise ( accepted ) .Then he confirmed that the account was in fact in credit by almost a £100.00 I moved out of that flat on the 12th March 2025 and gave notice . I emailed to request the monies be paid back by fast payment. Instead I received yet another aggressive demand ,that I had to agree to waive a small sum notwithstanding the CEO own email and confirmation. A month later no refund , my damages or costs or correspondence. I refused and emailed both Finance Director and CEO direct . Ignored by both . Thereafter sent very aggressive emails stating not responding SES Water refused at every level to advise me of the areas it covered as I have no wish ever to be a customer again. Disgraceful .If I could give it no stars I would . By far the worst water company ever in excess of 40 years plus I have lived all over the world and UK.