SES Water
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We have been pursued by SES water for…
We have been pursued by SES water for payments for an account that was set up in our name, without our knowledge, after we terminated our lease. We have been contacted by collection agencies, we have supplied evidence that we were not in occupation when the account was set up. The current occupiers have also confirmed that they took over the building before the account was set up. This has been going on since 2023. Every time we supply the evidence we never hear back and then another collection agency contacts us. This has happened three times. Apparently an account can be set up in a companies name without anyone from the company authorising it, according to SES customer service. The customer service is appalling, they can’t tell you anything and won’t put you through to a manager. Our only option will be legal action against SES. It seems like they believe if you keep ignoring people and the evidence they provide then eventually they will pay up. In addition the amounts they are claiming is for a meter that, according to the new owners, is inactive and never been used.