Review summary

SBL couriers has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

G
Dangerous drivers

Dangerous drivers: 3 near misses from a driver on one stretch of road due to overtaking on solid white lines.

You won't earn anything and you'll have…

You won't earn anything and you'll have to pay extra to charge the car battery and have dates for parking. Be careful with this company.

M
This company is a scam

This company is a scam , stay clear , they are a glorified rental company, they wil make you work with literally nil payment, all money goes to van hire , they say they will give you 6 days pay , it’s a lie , you wil be standby constantly amd only earn enough to pay there vans , stay clear

Disgusting staff members

Just had a lovely courier firstly they cut across the lane right in front of me which I beeped my horn incase they hadn't saw me before slamming on my breaks , we all do it so not why I'm bothering to right this. However, they then felt the need to cut back across the lane, pull up along side of me and spit on my car! Not the sort of person you would want turning up with a delivery for you! And then as they pall away I saw on their vehicle it stated "SBL couriers" , thought the company might want to know what their staff are acting like while having their company logo on shows. If the company want to raise this with the employee I have the reg number and time , so I'm sure they can figure out who it was.

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All reviews

102 total • Write a review

Showing 11 - 20 of 98 reviews
ID
5 out of 5 stars

Tip top delivery company

Brilliant experience boys were so polite and careful and respectful of items and property

Date of experience: January 16, 2025

ob
1 out of 5 stars

Terrible

Probabaly one of the worst companies to work for. Hard work and loyalty over many years, is paid back with utter disrespect. There is a complete disregard for doing anything above requirements. Support from their Central office is non-existent. Depot Managers and drivers do what they can, but are all overworked, underpaid and certainly under appreciated. Had I known the level of contempt, I would receive, I would have left years ago. Stay away from this company, there are many others out there that will treat you more like a human, with respect and dignity, as SBL certainly does not.

Date of experience: January 10, 2025

OM
1 out of 5 stars

One of the worst delivery companies…

One of the worst delivery companies I've worked for they find a way to take as much of your pay as possible for a small scratch on the van they charge hundreds and even if you don't accept their deductions they take it anyway .( Don't work for these guys find a better company )

Date of experience: December 13, 2024

c
1 out of 5 stars

No item, no communication, no customer care.

Arrived at my address with no call before as stated by the company I had bought the product for - seemingly subletting out for Arrow XL. They said hello, then got onto the back of the van to look for my fridge freezer which seemingly was not loaded before starting raging between themselves and driving off leaving me at my doorstep with no explanation. I then recieved a text message an hour later stating my item was incomplete. This is the second time this has happened on the same item within 3 days and I am no further along with an explanation or a delivery set.

Date of experience: December 10, 2024

A
1 out of 5 stars

Tried to apply to company

Tried to apply to company, they have lead me on wild goosechase up and down London. They misinformed me about collecting a van to then saying that they don't have my dbs check completed after I've already done a class with them a d spent the day travelling to collect the van only to be told I can't have it because of they haven't compl the dbs check and now they refuse to respond after I've done a class with them they also made sure I couldn't get with another company and now owe me money for my time as they said you get paid for your training.. company is a scam you can't even speak to customer services the number always locks off.

Date of experience: December 6, 2024

RS
1 out of 5 stars

My experience with them is very poor.

My experience with them is very poor. Stealing money from my INVOICE

Date of experience: December 1, 2024

AR
1 out of 5 stars

Dishonest.

Dishonest. Stolen money from my invoice.

Date of experience: December 1, 2024

CQ
1 out of 5 stars

Driver of sbl van sits at the back of…

Driver of sbl van sits at the back of my house everyday (setchel) estate SE1 shouting on his phone smoking cannabis and leaving his rubbish on the estate and on occasion urinating up garage doors police and council have been informed Reg WO73 FOU multiple residents fed with his nuisance behaviour.

Date of experience: November 28, 2024

WU
1 out of 5 stars

DO NOT USE THIS COMPANY!!!!

DO NOT USE THIS COMPANY!!!!! unbelievably rude delivery driver who blocked my drive and refused to move (when delivering to a neighbour) meaning that I was blocking the road for 10 minutes on a busy main road causing tailbacks and exasperating other drivers. So rude and unapologetic. Horrible horrible man. PS And his number plate was so dirty you couldn’t read it properly. number plate **24 ZMT. I will be reporting him directly to SBL.

Date of experience: October 31, 2024

MV
5 out of 5 stars

Very good 👍

I had the pleasure of working with Cosmin Ciobotaru and I can say that he is a very efficient manager. Cosmin is actively involved in all stages of the process and is always open to feedback. I confidently recommend working with him.

Date of experience: October 26, 2024

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