Review summary

Sarason TV is exceptionally well-rated by customers. Customers particularly appreciate service and quality.

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Lots off faffing and finally recieved the correct model 14 days late.

irstly, the TV has yet to be installed, but all looks good. However, there were several issues with actually getting the order. Place the order on the 19th, states it will be dispatched on the 26th. Not an issue. Tried to call them to ask a technical question and confirm the delivery date as we have to book the bathroom fitters but no one answers the phone. Emailed on the 30th to ask where the TV is and they confirmed it will be sent "this week" (even though ti says dispatch will be the 26th. Finally arrived on the 3rd, but the wrong model. Did actually managed to get through to someone on the phone who confirmed that they will send someone to pick up the wrong model the next day, and as soon as it has been picked up they will send out a replacement. Pick up on the 4th and I also confirmed via email that it has been picked up. Received a tracking number. For the couple of days , DPD tracking stated that they do not have the parcel yet. Continually had to chase them to find out where the TV was, as I have the bathroom fitter waiting. On the 6th, they confirmed that if it had not arrived by the 10th, they would send out another TV to arrive the next day. Suddenly on the evening of the 9th DPD tracking number (the one for the original replacement they send out) said they had the parcel and and it arrived on the 10th. So obviously someone found it somewhere. All in all, a lot of chasing and faffing about. They were very apologetic, and I understand things go wrong but it wouldn't have been so bad if they had kept me informed and answered the phone. Fingers crossed it all works OK once installed!

B
Great TV - Well Packaged - Great Support Services

TV was promptly delivered in very well protected packaging. Installation instructions were very clear and concise. The TV has enhanced the bathroom and undoubtedly help create a relaxing haven. The picture quality is excellent with the added bonus of being a mirror when the screen is switched off. Unfortunately the water proof remote failed after a couple of months but was promptly replaced free of charge by the Sarason Sales Team causing minimal inconvenience. I would highly recommend and certainly consider purchasing another unit if ever we have to remodel any other bathrooms.

Bathroom TV

I have just done my bathroom and installed one of these TV's. Really easy to install, very flush and such a great quality TV, the family and I love it!

I ordered a new remote as old one…

I ordered a new remote as old one stopped working on my 10 year old Sarason tv , However Royal Mail lost package , I contacted sarason tv who quickly sent me another one . Great customer service ! Would definitely recommend .

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Showing 81 - 90 of 96 reviews
dp
1 out of 5 stars

HORRENDOUS COMPANY WOULD DEFINITELY NOT RECOMMEND (SEE REPLY)

I can honestly say, this has been a horrendous ordeal, dealing with this company. I purchased a 27inch model in August 2020. It arrived cracked. After number calls/emails and broken promises of delivery dates of the new batch of TV's coming, I finally received my new TV in December 2020 (4 months later) However they sent the wrong one, a lower model than I had paid for. At this point, I no longer had the energy to deal with all the emails and calls again to wait for a new one, so asked them to refund the difference and I would keep this one. They agreed, but didn't pay it back. Now after more emails, with their apologies and promise that they will still send it.....Nothing. I understand stock levels have been affected by covid etc (hence I've left this a long time to resolve before leaving this review) However the whole dealings feels like a "one man band" Type of set up, it's very unprofessional, they are ridiculously difficult to get a hold of or return your call and the constant calling/emailing etc is tiring. I wish I'd went somewhere more professional than this shop. As for the TV itself, It looks nice, but that's all. The picture quality is no where near as good as you'd expect/hope for, and the sound is horrible. I have to plug in a separate set of speakers to get a suitable sound from it. I have an email from Sarason to explain that they agree, the sound is poor, and many of their customers plug in an external set of speakers. They certainly don't mention this on their website. To Sarasons reply. This is EXACTLY the response I would expect from you. I have countless emails and phone calls documented of my time trying to resolve this, and after all of this (including a promised refund that STILL has not come through as of todays date 13/1/21) This is the type of reply I anticipated from such an unprofessional set up as yours. And for the record, if I ordered a TV in August 2020, returned it in August 2020 and by December 2020 STILL didn't have the correct TV but one that I was prepared to accept.....it's not rocket science, this is 4 months. To your second amended reply, I will happily pass all correspondence onto Trustpilot so they can confirm the veracity of this review and everything I have accused your company of. You really have solidated my review in confirming how unprofessional your company is with you replies...thank you! 3rd and final reply, as you don't seem to know when to stop, I'm going to ignore all messages from you after this point and await any correspondence from Trust Pilot (should they get in touch, as per your threat). Yes I like using Trust pilot as I feel its a very trustworthy and unbiased review site. In the last 6 weeks, I've left 4 x 1 star reviews and 3 x 5 stars. I like to give credit where it is due, and prewarn others of my personal experience when need be. As for your latest comment, you LITERALLY just proved my point. Based on all the stress and grief I've had dealing with Sarason since August 2020, I was ready to leave a review, and it wasn't going to be a positive one, and as you are a small business, was giving you EVERY opportunity to put things right. Since that point however, I was still getting wrong dates promised, still having to chase you up with emails and calls, received the wrong TV, and promised a refund which didn't and STILL hasn't came back and more calls and emails. Therefore, you 100% earned the 1 star review left. Accept your failure on this occasion and hopefully you will learn how to run your business properly, which includes NOT having a full blown back and forth conversation, and pasting customer emails onto your replies. Another example of you being incredibly unprofessional.

Date of experience: January 12, 2021

LW
5 out of 5 stars

I would just like to say the tv is…

I would just like to say the tv is amazing 🀩 well worth buying one 😊 I am going to buy again and I would 100% recommend this company they have been there for support and advise from day one and still There for any questions 😊 the delivery was very fast πŸ’¨ get buying them you will not be disappointed 😊

Date of experience: January 2, 2021

c
5 out of 5 stars

Have 2 of the TVs in my bathrooms

Have 2 of the TVs in my bathrooms , absolutely amazing service and delivery. Both TVs look great in my bathrooms , had a minor issue with my second one but this was quickly sorted out with very personal feedback throughout . Highly recommend Saracen bathroom TVs and the aftercare service

Date of experience: November 30, 2020

PT
5 out of 5 stars

I was looking for bathroom TV…

I was looking for bathroom TV everywhere and Sarason TV has the best price. After a while I can confirm now that Sarason is not only great TV, they also provide great support after.You can buy from them with confidence.

Date of experience: November 13, 2020

B
5 out of 5 stars

Brilliant

I have bought two over the last 12 months. Brilliant TVs and brilliant service. No hesitation in recommending to others. The installer of one of them was so impressed he bought one for himself !

Date of experience: November 13, 2020

M
5 out of 5 stars

Firstly I rarely leave reviews however

Firstly I rarely leave reviews however, Amazing after care, I purchased a TV for my Bathroom over a year ago and the remote stopped working for some reason. I rang their customer service who swiftly sent me out a complimentary Remote and pleased to say all is working. Outstanding speed and customer service.

Date of experience: November 2, 2020

MC
5 out of 5 stars

Top quality product

Sarason are a great company to deal with & produce products that are second to none, well worth the money.

Date of experience: September 7, 2020

A
5 out of 5 stars

Great tv and great after sales service

Great tv and great after sales service Highly recommended

Date of experience: August 30, 2020

AH
5 out of 5 stars

Great Product that installs very…

Great Product that installs very easily. Like the way the TV attaches to the frame. Great communication and would highly recommend

Date of experience: April 30, 2020

KJ
5 out of 5 stars

This man was so helpful and obliging

This man was so helpful and obliging . The service could not be better . The tv was more than I could imagine so I bought another one for my son . This is the first review I have ever written because I am so pleased with the service and product ....

Date of experience: March 6, 2020

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